I was not informed about my service details despite me waiting in the lobby for 40 minutes. The service was not done as they had to order the parts. I understand that part. But I would appreciate it, if the service manager explained the details to me. I have to come back again to get my car fixed.
6/18/2016
Julie C. VERIFIED CUSTOMER
Great job!!! Very friendly atmosphere ????
6/18/2016
Angelita R. VERIFIED CUSTOMER
Excellent teamwork. Glad I had Jodi today. Thanks
6/18/2016
DONNA D. VERIFIED CUSTOMER
Walter Yamamoto is a great service person. He should get a raise!
6/18/2016
Dwight L. VERIFIED CUSTOMER
Dexter offered a loaner car after the job took all day. He was courteous and polite and provided solutions.
6/18/2016
Helen H. VERIFIED CUSTOMER
A very courteous staff.
6/18/2016
Mary Ann. VERIFIED CUSTOMER
I like it that Jody was honest with me and I didn't feel like she was pushing unnecessary repairs for my car. If I ever feel like somebody is ripping me off then I will go to a different place.
6/18/2016
Thieu N. VERIFIED CUSTOMER
Excellent services
6/17/2016
David A. VERIFIED CUSTOMER
I really appreciate the helpful courteous service Walter Yamamoto always provides me. He's very easy to communicate with and has an impressive knowledge of the mechanical workings of cars. He's very articulate about explaining to me what the possible causes of my automotive problems are, that's why I've always tried to schedule my service appointments on the days that Walter is working. Best Regards, David A
6/17/2016
Joni H. VERIFIED CUSTOMER
Thanks to all the staff. Courteous and professional
6/17/2016
Gilbert G. VERIFIED CUSTOMER
Hong sly is great-even knows my name when I come in. Quite impressed. Advised me that car only needed to top off fluids and rotate Timorese. Thank you!
6/17/2016
Thu Trang. VERIFIED CUSTOMER
Good service ever
6/17/2016
Michelle S. VERIFIED CUSTOMER
Read my Yelp review.
6/17/2016
Bryan S. VERIFIED CUSTOMER
It was a seamless experience everything I expected no issues on time. I was impressed
6/17/2016
Barbara W. VERIFIED CUSTOMER
Very pleased
I know now that if more is done than
just a service i need to reserve
A rental.
Thanks for the movie tickets
B
6/17/2016
Richard E. VERIFIED CUSTOMER
Walter is a wonderful service writer
6/17/2016
Ron L. VERIFIED CUSTOMER
Appreciate the fast service
6/17/2016
Owen D. VERIFIED CUSTOMER
It would be nice if I could call ahead with an ETA and have my car up from the valet on arrival or at least get into the valet queue on arrival instead of waiting for all the people ahead of me in line for the cashier to finish before I get into the valet queue.
6/17/2016
Wendy G. VERIFIED CUSTOMER
Miguel called that my car was ready. I thought he told me to pick up the paperwork with him but I could be wrong. I went to his desk when I got there. He wasn't there and other service managers told me I had to go to the Cashiers office. The Cashiers office didn't have the paperwork and couldn't find it or Miguel. I am on a prepaid service plan and after about 20 minutes of waiting they finally printed out a new set of paperwork and I signed and left. They got my car very quickly so that I was on the 880S at 3:00 PM (I got to Piercy at 2:35) and missed rush hour traffic by the skin of my teeth.
Miguel did tell me that I only needed an oil change every 10,000 miles I thought it was 5K. I brought it in because it was 5K and there was a requires service light that came on. This is the first time it has ever come on and the first year I had the car I did not bring it in because I only did about 6K-8K miles in the first year of owning the car and the light never came on. I still don't know why it came on. I think someone forgot to reset the switch when I brought it in in December.