I am satisfied but still would like to see the car wash service back one day! Even we need to pay for the service, it is OK as it will save me time. Thank you.
6/28/2016
Carlita M. VERIFIED CUSTOMER
Sam Gonzalez is the best....knowledgeable and helpful.
6/28/2016
Sue C. VERIFIED CUSTOMER
Customer service at the dealership has gone. Time to get attention after arrival is poor ( close to 30 minutes). Upon paying for vehicle and returning to 'tunnel' for it to be brought up - no one was around. After a while I noticed car was parked outside tunnel ( in front lot) with windows open. I walked out there and key was in car - so got in and drove off. Seems like a pretty loose system now - anyone could have driven off in car!
No need to return call. I've used dealership over past 6 years because it is closest to house and convenience has trumped lack of service. Service has been deteriorating - and as this is my last of 2 Toyotas that I will be selling in the next 2 weeks, I won't have to return. Toyota has finally lost my business after 17 years.
6/28/2016
James L. VERIFIED CUSTOMER
The service was done in a reasonable time.
The service manager was professional.
6/27/2016
Kazunori M. VERIFIED CUSTOMER
Good service
6/27/2016
Anna C. VERIFIED CUSTOMER
All my concerns and questions were answered. I got my car back as promised. Very efficient and professional and courteous.
6/27/2016
Huy V. VERIFIED CUSTOMER
This was the second time, I did not see the reminding ticker for next oil change. The service techician told me that they will clean my car battery pole and check to see it pass or fail. But when I got my car back (6 hour for oil change) they did not even clean or check it.
6/27/2016
Melissa W. VERIFIED CUSTOMER
Check in was easy, and my car was finished by the estimated completion time. Plus, there were donuts. Easiest car service experience I've ever had, and will definitely be coming back.
6/27/2016
ANNIE E. VERIFIED CUSTOMER
It was a good service.
6/27/2016
Sanjib G. VERIFIED CUSTOMER
I'm quite happy with the service today . Brian Woods helped me out with the service
6/27/2016
David W. VERIFIED CUSTOMER
I have full confidence in Brian Woods and the fantastic team at Piercey Toyota. Outstanding staff and service.
Thank you.
David W
6/27/2016
Cathy S. VERIFIED CUSTOMER
Always happy to schedule our appt with Toyota...Brian Woods is an outstanding service advisor!
6/27/2016
Paul A. VERIFIED CUSTOMER
Rod and Jodi were awesome!!!! Paul
6/27/2016
Ed J. VERIFIED CUSTOMER
Thank you, Brian, for taking care of our old Toyotas!
6/27/2016
Qasim L. VERIFIED CUSTOMER
Service took too long, 2 hours estimated time with an appointment! Even that was overrun by 15 mins. I had to call to find out since I was waiting for shuttle. My plans after service were about to be cancelled when even cashier's line took longer and then I had to wait for someone to take off sticker and that device off the window to pick my car for another unacceptable number of minutes. Needless to say the plans had to be cancelled since I was too late at that time.
I mentioned at appointment time and at handing over the car that there's a leak in a tire but after all this delay they said they didn't have enough time to fix the tire so I need to leave the car overnight or bring it back!