Piercey Toyota Auto Repair Service

Very Satisfied!

Toyota only. Dexter only. Unique and super.

When I asked for you to figure out why the the car needed repeated jump-starts, this should have been communicated properly to the technician. Telling him to check the battery is not the same thing. The technician should not have stated that the battery needed replacement based on it arriving discharged. He should have charged it, then tested it. I am not an expert, but this seems pretty basic. To recommend replacement without properly testing it makes me doubt the disgnostic expertise of your Toyota service center in general. I am afraid that in the future you will waste my money replacing perfectly good parts. When we communicated that the problem was occurring before and after the battery was replaced about a month ago, this information was apparently not shared with the technician. When I asked the technician whether there was any way to know whether there was an extra draw on the battery when the car was turned off, he said "no, because it's a Prius." So if a Prius is experiencing an electrical problem, you just throw the car away? He recommended that we take it to another shop to be checked. I thought the Toyota dealer was the gold standard for Toyota service. At least we were only charged for replacement of the combination meter. Frankly, I'd be afraid to take either of our Prius cars back to your shop.

Nonappointment line was a 1 hour wait

Reza provided the best customer service I've ever had at a dealership. Very knowledgeable about my Camry and did a great job explaining recommended services in a way I could understand.

Very accommodating.

I was very happy with the service with Mr. Dominguez gave me. Thank You!!

As always Walter Yamamoto and the technicians did a great job!

Great job. Thank you.

He was very helpful!

Jason was the best! Incredibly helpful, he made every step of the appointment really easy for me. He was patient and answered all my questions, made me feel really comfortable with that was going on, and kept my best interest in mind. This was for sure my best experience at Piercey and I owe it to Jason! I'll definitely be calling him anytime I need help. Thanks so much!:)

Well done

Job well done. Thanks

Walter is great.

Exelent

Excellent service

I really wish you would bring back car washes for all cars serviced. It really makes a difference.

The service that he gave me was excellent he was kind and caring and it never seemed like he was trying to get me to do things just to add to my bill he keept me updated l liked him better than any other representatives l have had at Toyota. Thank you Winston Wong

It was excelling Thank you

Thank you, Chris, for the excellent service! Carlita