Wing was thorough with the discussion of issues presented to him. He paid attention to details and answered my questions to satisfaction, and offered solutions to my car's problems. I did not feel rushed. Piercey Toyota should have more people like Mr. Wong.
7/20/2017
Marjorie A. VERIFIED CUSTOMER
I received a text message thanking me for having service done at the dealership. I didn't speak to Mike until I was half way home after claiming my car, when he called me to tell me my car was ready. I was waiting for my car and disappointed that I was not personally told my car was ready.
7/20/2017
Louelle B. VERIFIED CUSTOMER
He is excellent
7/20/2017
Joann G. VERIFIED CUSTOMER
Philip are very nice & great customer service, I will come back ask for you , I
7/20/2017
Yong L. VERIFIED CUSTOMER
10/10
Excellent
7/20/2017
Agustin A. VERIFIED CUSTOMER
Excelent job
7/20/2017
Sorn K. VERIFIED CUSTOMER
Jasvir Singh was very helpful with his service on my Sienna. He took his time to explain what my van needed to be done. He also took time to explains about the recalls that was on my Sienna. His service is excellent and helpful!
7/20/2017
Vanesa V. VERIFIED CUSTOMER
Jason Martinez was super helpful and efficient.
7/20/2017
Tianxiong C. VERIFIED CUSTOMER
Jason is very professional, and can answer my queries quickly and friendly.
7/20/2017
Victoria G. VERIFIED CUSTOMER
Excellent service as always!
7/20/2017
Albert P. VERIFIED CUSTOMER
Give Brian five stars.
7/20/2017
Monica B. VERIFIED CUSTOMER
My car was originally promised to be done on the same day. When Raymond discovered that it wouldn't be finished, he called me and offered me a rental car because they were going to hold my car until the next day. On the following day, he called me with updates on the status of my car and told me exactly why my car was taking longer than expected. I had originally wanted front sensors installed on the car, but the technician didn't feel comfortable putting them on fearing that it would cause problems in the future. Raymond called me to offer me viable options and worked with me to get a solution in order. I happened to be in the area later that afternoon so I called to see if my car was ready for pickup...as I was standing in line at the cashier, Raymond called me to tell me my car was ready. Actually...this was the first time I've had my service rep call me to tell me my car was ready for pickup. Raymond was honest and offered fantastic customer service throughout the whole duration of time that my car was being serviced. Thank you!
7/19/2017
Yongmei Z. VERIFIED CUSTOMER
Great job
7/19/2017
Wes T. VERIFIED CUSTOMER
Great customer service job well done.
7/19/2017
Richard G. VERIFIED CUSTOMER
I was not satisfied with having to wait 14 months between first cy and closure. Piercey, however, did their part well.
7/19/2017
Edua D. VERIFIED CUSTOMER
Service was left incomplete on my vehicle (brakes which failed were not raised to me nor fixed and only disclosed after the fact) and when the service was marked as complete and I waited for 50 mins outside waiting for my shuttle to collect me which never came and I had to call for a Uber after my service rep stopped answering my calls and answering my questions. Attention to detail was gravely missed (information was not shared and stickers not updated). I have been a patron of piercey for 8 years and this experience was completely subpar. I also called the service manager and my call was never returned.
7/19/2017
Teresa N. VERIFIED CUSTOMER
Really liked working with Hong. I will use her as my service rep in the future. She was efficient and completely provided information
7/19/2017
Vinay P. VERIFIED CUSTOMER
Reza Khan is the BEST service rep that I have ever met.
Genuine person
7/19/2017
Jose L. VERIFIED CUSTOMER
Repairs took a day longer than expected. Consequently cost exceeded initial estimate.