Joel is my favorite service advisor. Always provides me with a 10 star customer service even when he’s super busy. Thanks, Joel.
12/2/2018
Luis C. VERIFIED CUSTOMER
Great service
12/2/2018
Michelle Y. VERIFIED CUSTOMER
Always satisfied with the service.
12/2/2018
Guadalupe S. VERIFIED CUSTOMER
Jesse provided excellent customer service!
11/30/2018
Gene B. VERIFIED CUSTOMER
We can come to the dealership for years we are completely satisfied appreciate
11/30/2018
Diane D. VERIFIED CUSTOMER
It is good to come into the Hemet auto service
department and be treated with such respect.
Jesse is very courteous. I alway feel like I get an
honest deal and never taken advantage of—which
speaks highly of your management. Jesse makes
the experience very easy and he does an excellent
job. I do recommend Hemet Honda to others.
11/27/2018
David P. VERIFIED CUSTOMER
One suggestion that I think would be good is to inform the customer of any maintenance service needed prior to completion for the option of completing the recommended service on the same visit.
11/24/2018
Tracy A. VERIFIED CUSTOMER
I paid over 80 for just an oil change and multi point inspection when last time it was around 60. When I ask why he said they check more on the multi point inspection when on the service receipt it says free multi point inspection like all other dealers. I think over 80 for an oil change will make me compare other dealers. Also the thing that made me upset was I wasn't sure i was getting into the right car because apparently the person working on my car decided to leave his empty coffee tin in my car which is disrespectful and makes me wonder if the service was done correctly. I turned that into the front desk. Maybe you should make the employees know that it's not there personal car and keep their personal items out. Thanks.
11/24/2018
Toan B. VERIFIED CUSTOMER
Great
11/22/2018
Johnny F. VERIFIED CUSTOMER
Nice people,good service and see you guys for my next service. Thank you very much.
11/20/2018
Paul M. VERIFIED CUSTOMER
Recall work completed quickly.
Joel was very professional, as well as all employees I has contact with.
11/20/2018
Andre N. VERIFIED CUSTOMER
Keep up the good work.
11/19/2018
Aurelio C. VERIFIED CUSTOMER
Great job
11/19/2018
Mario J. VERIFIED CUSTOMER
I'm glad Sharlene was working 11/17/18
11/19/2018
Ricardo C. VERIFIED CUSTOMER
This was my first experience with Diamond Valley Honda . Wow I was totally satisfied. From the moment I exited my car I was greeted politely and taken care of . The employees all seemed happy , which was great , but Sharlene was the added bonus and icing on the cake . She made me feel welcomed and was happy to care for me while my car was being serviced . Sharlene provided outstanding customer service . I will definitely return and hope Sharlene greats me .
11/14/2018
Lisa C. VERIFIED CUSTOMER
he went beyond the call of duty. politely and efficientluck had my car back to me before time worked on and Washed.the mechanics did a great job as well.the car feels great and my gas mileage is a lot better.thanks you're the best
11/14/2018
William R. VERIFIED CUSTOMER
Every thing was great
11/9/2018
Paul G. VERIFIED CUSTOMER
We have had nothing but problems since SCOTT SUNDS (?) left your establishment. Every time we have had the vehicle there in the last three years we have been very dissatisfied with your facility. My husband had quite a conversation this afternoon with the acting service manager. Nothing was resolved and we feel we were taken advantage of and will NEVER return to your facility. I also believe the old parts are to be returned to the customer....were is our old Gas cap, were and other old parts that were replaced? We will be very happy to let everyone Facebook and beyond know how we feel about your service department. We are also seriously considering a complaint to the Better Business Bureau and I believe there is also a Board of some sort that handles complaints about poor mechanical services. You will hear from us again I can assure you. I guess my comment on the last questionnaire [you] sent me [you] didn’t bother reading. Hummm interesting. BTW we had our old Honda serviced there, as well we bought the one [you] just serviced at Diamond Valley Honda as well. [You] can bet your sweet bippy we will NEVER come near that facility again.
11/8/2018
Lori H. VERIFIED CUSTOMER
Very helpful and responsive and she possesses a good attitude
11/8/2018
Marlon L. VERIFIED CUSTOMER
Jesse did a great job explaining things and kept me informed at all times with the process