Diamond Valley Honda Auto Repair Service

Always great service at Diamond Valley Honda. Thank you

Help full

When I went to pick up my car towards the end of the day (less than 30 min) before closing the results from multi- spec inspection was not ready. Note my car was dropped off at 9 am. My problem or concern was not that the results were not ready. My issue was that when I drove off the lot and as soon as I turned my AC, I could hear a noise (whistling) coming from the vent when the air was on. I turned back to the dealership and when I ask if they can hear the noice... I am presented with the fact that my cabin filter was dirty - pictures were shown - understood. My concern or what I was not happy about is that in the past (at other Honda sites) usually, when things like these are found while the inspecting is being conducted, I am reached and asked if I like to get the items replaced. Was a little surprise that the filter would just be placed back with all the tree leaves/debris and not given the option for it to be replaced. For 1- you guys are loosing on service and secondly I felt I was getting back my car with an issue that I didn’t have when I dropped off. After knowing what it was it was very simple fix, however it was only fixed after I asked my service provider what would be the fee and that I wanted it replaced. Just mind blowing I had to ask for the service to be done when I’ve been used to being called and told on all recommend services by Honda. First time to this site and can’t say I was impressed. Maybe it’s the epidemic and perhaps the limitations currently in place as a safety to all. Just felt there could have been time to address this being that my car was at your site for 7 hrs.

ok

Joel was very professional. The one thing I did not get that was offered was the pictures of the problem being fixed.

Returned because of a problem after an oil change. Joel was very helpful and took care of the issues. I appreciated his professionalism and prompt handling of the problem. I was very happy with the results. Thank you Joel.....

Great service as always.

Not now

Loved having my car washed.

All good

She was very sweet & very professional as well as courteous.

Thank you for an excellent service and I'll b coming back.

Very helpful and professional!

Always delivers professional results in a friendly manner.

Yes, we were very satisfied with the service we received this afternoon. The issue was diagnosed and resolved in a very timely manner. Mr. **** was most helpful and offered great advice as to how to avoid any recurrence in the future. Everything was handled in a professional and friendly manner. Thank you for such excellent service.

I had my appt at 12:00 there’s a reason I made an appt. I had my day planned (I gave 2 hours to this appt) but they took 3 hours an 10 min. As a result I missed my dentist appt that I had at 3:00pm in Menifee Ca. Which is 30 min away from your dealership location. I am so upset. I can’t believe it took them more than 3 hours to complete a simple oil change. Completely dissatisfied

As usual had great service and was taken care of in a timely manner (made an appointment) my only comment would be, for the first time in seven years of having my car serviced I drove away and realized my oil life was still at 20% if I hadn’t checked I would have found out when ever my car notified me at the 15% mark, I had no idea how to reset it back to 100% so I had to drive back to the dealer which was a slight inconvenience since I had been there almost an hour already, which should have been plenty of time for the technicians to have reset the oil life. Other than that everyone was pleasant, helpful and the person helping me apologized for me having to return and mentored speaking to the guys about the issue.

Ulises was superb, he is still the reason I go to Diamond Valley Honda, and he is the reason I will most likely buy another Honda vehicle.

Joel was great.

Great service