Diamond Valley Honda Auto Repair Service

I had a 2:00 appt to have my oul changed. I was there for 3 hours before it was finished. Other than that, I was satisfied.

Thanks for the multi point inspection and adding fluids where needed.. This visit was for a part recall and you guys went that extra mile. I appreciate that.

i called DVH today aug 20 because the wheel lock was not returned . We just found out when we found the Acura Genuine accessory package for wheel locks was out in the back and the set was incomplete . I spoke to jessie and he confirmed that the technician forgot to return it . So we will hav to go back to the dealership/service dept to pick it up .

Mr. Joel Williams was 100% professional, informative, and available from the moment I stopped by to book service, arrangement of home pickup the next day, through the final reassurance of my customer satisfaction. I would happily have Mr. Williams oversee any other maintenance my CRV would need in the future! Also, please know I will pass along contact info to all my Honda family and friends for their quality service too. Mr. Williams was very friendly and responsive to my adult son, who suffers Autism and .... the most outgoing, non-stop question asking personality one can imagine! However, Mr. Williams, Joel, took all this in stride (we encounter daily, people who just don’t know what to make of being “interrogated” by a 6’ tall “six year old” .... Mr. Williams, again 100% spot-on, not skipping a beat with his interactions and kindness toward my son. You, Diamond Valley Honda, have me as your customer for life ... but, Mr. Williams, Joel, has my sons heart! Who knew that in the most chaotic, stressful, six months of 2020, getting my CRV serviced would turn out to be one of the most enjoyable and pleasurable experiences so far to date? Thank You Diamond Valley Honda! A Huge and Heartfelt THANK YOU Mr. Williams ... Joel! Lyn O’Neill and son, Matthew.

Absolutely perfect customer service from beginning to end!

Great service

I have many complaints. First, I find it ridiculous when you make a 10am appointment and do not receive your car back until 4pm. That means it took Honda 6 hours to finish my service/services, it might of been different if I was given an estimated time before handing over my keys. Also, I was quoted around 225 dollars for all of my services, but my total ended up around 350 dollars. I do not care about paying for the services, it is the fact I was blatantly lied to. Next, once I got into my car it smelled like smoke from the fire across from your dealership and my car still smells like smoke. I understand the fire is out of your control but I don’t believe my car should have been returned to me smelling like that. Finally, the only two times I have taken my car to your service department I have been disappointed. -Bill M

So far I have been pleased...

Amazing worker . Shows he cares

Joel Williams was extremely helpful and friendly. I would definitely recommend him my Honda owning friends.

Excellent service

Joel did an excellent job as the advisor regarding the issues that he presented to me regarding my Honda Prelude. The information he provided was accurate, and explained thoroughly. He kept me consistently in the loop as to what was taking place with my vehicle. I received timely emails or texts every step of the way while my car was in Honda’s care. I’m sorry he was not working the day I picked up the car, because I would have liked to have thanked him in person for the great work that he did on behalf of both the car and the customer. The cost was major, but I believe that thanks to Joel’s advice my Prelude should be in top running condition for a long time to come. Thanks again, Joel. I appreciate it. Also, my thanks to the technician(s) who performed the work on the car. My Prelude is running extremely well. Regards, Ken Ritchie

I have to keep bringing my car in instead of just getting it done and putting in a screen

Joel was great. The recall got done but they broke my stereo. He took care to tell me beforehand and order a replacement. All in all, I'm very pleased with how Joel handled everything. I understand these things happen. Rest assured knowing you have a quality employee in Joel. Thank you.

Joel Rushing, was very helpful great customer service. Everyone. I took the first. Survey i touched the wrong number. Which had a lower rate. But wasn't to correct. All high number. Only. Thing was wrong was my seats. But I called Joel & told me. Rushing I was not happy. So Mr Rushing told he would take Care of it. And Joel R. He check for a open appointment. For my seats to be redone. So I have an appointment this Thursday. 8/20) Mr. Rushing great customer service. Everyone had great customer, the day I purchased my car.o n 07/04/20. ???? Thank you

I was happy with the service and the safety precautions they are taking. Thank you

Great job thanks

The service is always good at Honda. My car radio was still going in and out as soon as I left the dealership. This evening I drove it again and the ac went off for about a minute. I will need to bring it back in when I can get away from work. I was told that the radio display had to be reset. I feel like it has a short of some sort. Thank you

It takes one week to get an appointment. Service department opens later. Closes earlier. I stated my concern when I made the appointment. My start system has not been fixed. I will have to make another appointment next week

Great service