oil change took almost 3 hours. i dont normally complain and i can wait if needed be but i had to constantly ask for the vehicles status.
8/18/2021
Kristina A. VERIFIED CUSTOMER
Uli is absolutely the best service advisor. Great service every time. Fast at responding.
Great at explaining. ????
8/18/2021
Aimee C. VERIFIED CUSTOMER
Great service once again.
8/17/2021
Chelsea M. VERIFIED CUSTOMER
Terrible
8/15/2021
Rodolfo L. VERIFIED CUSTOMER
Joel did a great job no complaints whatsoever. Keep up the great work...
8/14/2021
Jodie T. VERIFIED CUSTOMER
Great job. Fast service
8/14/2021
Latoya P. VERIFIED CUSTOMER
It seems super slow I barely get acceleration when my air conditioner is on. Uphills the fastest speed is 70
8/13/2021
Ardis M. VERIFIED CUSTOMER
No record of my car even tho this would be 2nd oil change for 2019 civic. Asked specifically to also have battery checked but it was not done. Maybe I should have continued to go to dch Honda as I did with my 2006 civic. I waited for my car service and was only notified by text after I drove away that I my car was ready. I had checked on it by chance to see if it was ready. He was polite.
8/13/2021
Brian W. VERIFIED CUSTOMER
I brought my car in for two things. One was a recall and the other was to fix the fog lamp. The rebate was corrected. But I was instructed from Alex that he would call me when the part arrived to fix the fog lamp. Well, he never called me. I also left two messages for him. Once again he never called back. I would still like to know whether the part for the fog lamp came in and when I could bring it in to get fixed. My warranty runs out in October
8/12/2021
Maria A. VERIFIED CUSTOMER
Joel was helpful and explained to me what was going to happen to my car. He’s a cool guy.
8/11/2021
Dimitrios M. VERIFIED CUSTOMER
My wife had a scheduled appointment for an oil change. It was set for 3:30pm. She was told it would take two hours. At 530 she thought she would check on completion of oil change and saw a group of Techs in a group look at cell phones. Our car was still on the rack. Just doesn’t look good to be told, your oil service would be done at a certain time and see that your car was not complete until your customer for many years loses it. Car was done about 30mins. Later and saw that the car wasn’t washed. When asked my wife was told it would take another hour. She left angry. Our family has done business with Diamond Valley for many years. This level of service has been hit or miss through our experience and have had many events where the squeaky wheel gets attention. This reactive response by my family will not continue to do business with Diamond Valley Honda after returning our lease in April 2022.
8/11/2021
Antonette C. VERIFIED CUSTOMER
No problem always great service
8/10/2021
Kandace B. VERIFIED CUSTOMER
I’m still waiting going on week three for things to be rectified. So we shall see what happens.
8/9/2021
Amanda C. VERIFIED CUSTOMER
Thank you for your help and services
8/8/2021
Creeko B. VERIFIED CUSTOMER
I don't remember anyone helping my wife and I out at Honda with the name of Alejandro Valdez. But, I do remember the Honda associate name Barry Wyllie who help us out he was really nice and really professional. Barry made our Honda visit so much easier...Thank u Barry
8/7/2021
Diana F. VERIFIED CUSTOMER
Great customer service!
8/7/2021
Armando B. VERIFIED CUSTOMER
Not satisfied
8/7/2021
Stacy M. VERIFIED CUSTOMER
My service was supposed to take no longer than an hour but actually took closer to two hours or so and then the technician didn’t reset my maintenance light so that’s another disappointment smh