Diamond Valley Honda Auto Repair Service

Better customer service from service advisors and more courtesy shown to customers. Customer service is beyond terrible at this dealership. I will avoid ever returning and take vehicle to another Honda dealer when I need service.

Its just that one man took the write up and made the appointment. So when I arrived he is the one who took my keys and called the shuttle for my ride home. But when I came back to pick up my car. There was a different man there that told me he would be taking care of me. So I did not receive from him the paperwork I needed to show the DMV so I could receive my tag that same day. I then had to drive back to Diamond valley Honda to obtain the needed document. I had no idea I even needed a document other than the repair document I received. When I spoke with the man who gave me my appointment and wrote up the order and took my keys from me, I had explained to him that I needed the recall repaired in order to get my tag. So he assured me that I would get my car back that same day and would be able to go straight to the DMV to obtain my tag. So that was a lot of unforseen stress and anxiety that I had to go through and I Believed that it should have been handled more efficiently and courteously. Also the hood on my car had not been closed properly and latched so that when I drove to my destination and noticed this problem I became discouraged to greater extent although nothing happened to cause trouble it was just dangerous to drive that way. I'm happy my car was repaired and in the end of all that, I did receive my tag from the DMV. The first man was very nice and made me feel secure but after it changed person's it was unsatisfactory.

Its just that one man took the write up and made the appointment. So when I arrived he is the one who took my keys and called the shuttle for my ride home. But when I came back to pick up my car. There was a different man there that told me he would be taking care of me. So I did not receive from him the paperwork I needed to show the DMV so I could receive my tag that same day. I then had to drive back to Diamond valley Honda to obtain the needed document. I had no idea I even needed a document other than the repair document I received. When I spoke with the man who gave me my appointment and wrote up the order and took my keys from me, I had explained to him that I needed the recall repaired in order to get my tag. So he assured me that I would get my car back that same day and would be able to go straight to the DMV to obtain my tag. So that was a lot of unforseen stress and anxiety that I had to go through and I Believed that it should have been handled more efficiently and courteously. Also the hood on my car had not been closed properly and latched so that when I drove to my destination and noticed this problem I became discouraged to greater extent although nothing happened to cause trouble it was just dangerous to drive that way. I'm happy my car was repaired and in the end of all that, I did receive my tag from the DMV. The first man was very nice and made me feel secure but after it changed person's it was unsatisfactory.

Was really happy with **** sad he has my last name won't be going there

Outstanding

I'm very satisfied with the service provided by Jesse **** and the mechanics. Diamond Honda has always done their best. A satisfied customer, Carmen H

Service rider shouldn’t be rude about using the free oil changes that came with the purchase of the vehicle. This was one reason we purchased from you instead of other dealers. Now I’m afraid to recommend your store to anyone looking to purchase a vehicle. I’m more likely to encourage them to look elsewhere as service dept is seriously lacking

I already spoke to the manager regarding my concerns.

Getting the vehicle to a Kia dealership was best for us and resolving the issue with the vehicle

Good service

When I picked up my car their was a small dent in the passenger side close to the back tire. I was told they would get back to me to fix the dent, it’s been almost a month and I’m still waiting to hear from them. Terrible customer service. He said, I can assure you the dent did not happen here. But he could not show me proof. From the time he walked out to great me he was rude and unprofessional.

Fast and easy

He very professional and jao. Well done Jesse.

Friendly faces everywhere, clean a nice waiting room

Excellent service

I love Ulises! I missed the call from you guys while you had my car and I called back and it was so fast. He has helped me twice (oil change, check engine light)

Alex helped me get my battery under y warrant but he seemed very annoyed and upset. Just in his demeanor and tone of voice. I have gone to the dealership plenty of times and had never really had an uncomfortable experience. He did his job but he was not please tell. I only remember his name because I had a bad experience.

Very good service as always

Joel and everyone at Diamond Valley Honda are amazing, I am never dissatisfied with the service I receive!

Joel was great!