He was very polite and listened to my concerns. I wasn’t going to get the repairs done that were recommended and because he didn’t push me into it, I decided to do the repairs. He called me as soon as my vehicles repairs were completed. Overall, he provided great customer service.
10/26/2021
Adrienne G. VERIFIED CUSTOMER
Joel was kind an very helpful.
10/26/2021
Marisa L. VERIFIED CUSTOMER
Driver side molding still not flush/repaired
10/25/2021
Ut N. VERIFIED CUSTOMER
I felt pressured and threatened that I would lose my lifetime oil change that goes with my car purchased if I did not purchase additional services to be performed @the dealership.
I was told specifically when purchasing the crv that I could continue to keep my oil change package as long I continued to maintain my vehicle as recommended by manufacture.
Now I’m told after 4years it’s a requirement to get services at the dealership if I want to keep my free oil change warranty.
That simply is unethical to change your terms suddenly.
10/24/2021
Glenda S. VERIFIED CUSTOMER
Appreciate the communication and updates as to what needs to be done, and the progress on maintenance
10/23/2021
Nora S. VERIFIED CUSTOMER
Very happy indeed. I arrived 30 minutes earlier than my appointment and I was accommodated right away. From time of checking in till checking out went smoothly. The three guys who helped me:had good PR. It made me feel comfortable to ask questions/s. Mr. **** was helpful when i asked/requested him about the air filters. Thanks for the great job.
10/23/2021
Aya V. VERIFIED CUSTOMER
Would be happy to complete a survey regarding our service with Joel Williams. Thank you
10/23/2021
Not Provided. VERIFIED CUSTOMER
Joel Provided outstanding service.
10/22/2021
Debra S. VERIFIED CUSTOMER
Your Honda team is the best. I have bought my last 3 vehicles from you guys in Hemet. Mostly because I trust your service department to do a great job. Thanks Deb
10/22/2021
Gregory B. VERIFIED CUSTOMER
Joel did a great job, but somebody messed up and didn’t send the parts when they were supposed to, so we had to wait an extra day to get our car back. Also, we had an appointment to bring in our car on Monday and expected it would be diagnosed that same day, which it wasn’t. We wonder why? Did somebody overbook the service department?
10/22/2021
Arturo D. VERIFIED CUSTOMER
Every time this associate helps me, he is initially rude. He's not very welcoming. He's helped me out multiple times, and this time he mentioned how the free oil change is voided well that wasn't In my Original contract back in 2016. In addition, he fails to provide the multipoint inspection time and time again. Oh, I almost forgot he did not communicate the car would be there all day. I get you to have appointment times, but even with an appointment last time, my car was there all day. Trust me, I tried making an appointment, but every time I called to connect to the service, it would disconnect. I am very disappointed with the quality of service at Diamond Valley Honda, from buying the car to getting service. Another thing I've noticed is the times that I go in, well dressed in treated better than the times I go in workout clothes. I should be provided good customer service no matter how I look or dress.
10/21/2021
Christine F. VERIFIED CUSTOMER
Quick service and they even washed my car!!
10/21/2021
Genoveva C. VERIFIED CUSTOMER
Love the way Ulises takes he time with me and always on point with everything I need. When I go in their feels like home. Love the service.
10/21/2021
Benjamin H. VERIFIED CUSTOMER
Grate service
10/21/2021
Austin I. VERIFIED CUSTOMER
Jesse was awesome!
10/21/2021
Christopher H. VERIFIED CUSTOMER
Polite & got the job done. Thx!
10/21/2021
Juan B. VERIFIED CUSTOMER
Joe provided excellent service, thanks!
10/20/2021
Tomi A. VERIFIED CUSTOMER
Wonderful service always
10/20/2021
Jennifer M. VERIFIED CUSTOMER
Thank you to service manager mike and all the staff. I appreciate you all.