Diamond Valley Honda Auto Repair Service

Angela is a very nice, friendly, helpful and professional employee. I was very satisfied with her

The reps that worked with us were very professional and polite. The provided the best information and service possible.

Real Professional

Way too expensive for repairs! $300 for windshield wiper blades is ridiculous! With a price like that everything else must be overpriced also!!! Doubt we’ll be back.

My service advisor was great, but the Ai system that was answering calls and responding to texts was not getting me through to my service advisor. I was not able to pick up my car in time to pick up my kids from school and had to make other arrangements to pick them up. It was not the high quality service I usually receive at Honda. It created a very stressful day for me.

Always satisfied with diamond valley. Honda

Grrat customer service!

My rep was very helpful, however it took so long for the mechanics to figure out the issue and it still was not resolved on this day.

Fast reliable work I'll definitely recommend it thanks

While driving,my car pulls to the right. Went in to get an alignment done. After being serviced, it still pulls to the right exactly as before. I plan on returning to see what the issue is.

Outstanding service. Timely delivery and they even wash my car. Thank you

Fast Reliable Service Plus The Courtesy Shuttle Is Great If You Are Local No Waiting At The Dealership

Jesse **** made it very awkward the morning of my appointment. It was 6:10am when I arrived and the gate was open so I drove my car in on the service port. I waited til about 6:22 before I stepped into the service office and I was greeted very rudely by Jessie that the service desk or dealership was “still closed”. No apology and no explaination. I rarely complain about businesses but I think your employee needs a retraining when it comes to customer service. I went back to my vehicle to wait 8 minutes but he proceeds to step outside at 6:30am and then mumbles a question. Already flustered I answered “oil change” then he says “your name is oil change??”. Plain rude and awkward. Lastly, I see my vehicle pull up and I gave Jessie the benefit of the doubt and I waited about 10 more minutes as I was getting texts on my phone. I expected him to give me a friendly call in the service lobby for an “all done” but then AGAIN I had to awkwardly go back to his desk and sort of force him to move on with my paperwork only to be greeted “oh Joseph, I just got done printing your paperwork!” Like it was an inconvenience. Please I know BS when I hear it and see it. Hope to hear from a supervisor regarding this exchange. Otherwise, my service was great with my vehicle and I was out of there 7:15. I just felt no warmth with my interaction with your staff that morning.

Job well done

Glad to see Jesse **** has returned. He is an amazing Honda ambassador.

Efficient and excellent service. Staff very helpful and informative. Thanks so much!!

Better communication overall with the front desk and the mechanics is needed

Ulises is the best. He always strives to make everything right.

Well they told me I needed air and cabin filters after they gave me my car. Why didn’t they tell me that when they were doing my oil change, now I’m driving around with dirty filters. That’s really stupid for me to have to do that. Otherwise everything else was cool.

They just make me feel bad for coming to get service at the place I bought my truck. I show up with an appointment. All service writers looked way over worked and did have time for me. Someone popped their head over and said they would be with me. Then the two guy service writers were talking about their life and not working. If I ever did this to my customers I would not have a job.