Really kind and kept me updated with the process. Forgot I had a warranty and he reminded me that I did. I got my a/c fixed. Very happy about that
6/16/2026
Jenny K. VERIFIED CUSTOMER
He was extremely patient with me as I had questions about the services and breakdown of costs. Really appreciated his expertise as a previous mechanic too. Thank you Jairo!
6/16/2026
Wesley H. VERIFIED CUSTOMER
The service, the transparency, and the time taken to let me know about things going on with my car were phenomenal.
6/16/2026
Sandra D. VERIFIED CUSTOMER
Jairo Baeza provided excellent customer service
Sandra D
6/16/2026
Julie K. VERIFIED CUSTOMER
Amin did a fantastic job! Everything was smooth and I really appreciated the time he took to walk us through all the features of the car. Finance was quick and speedy. Thank you!
6/16/2026
Arreola D. VERIFIED CUSTOMER
The service rep was friendly and helpful. It was the 5 hour wait for a basic oil change. I understand my car had “updates” but I shouldn’t have to wait that long. I enjoy the service and will go back again but just did not like the long long long wait
6/16/2026
Adriana C. VERIFIED CUSTOMER
The person that help me doesn’t have no eye contact n not a good customer service I dint feel welcome I felt like not want to go back no more thank u for everything I might have to go to another Honda dealer
6/16/2026
Tamara H. VERIFIED CUSTOMER
I got hot waiting in my car so I went to the wait area. I saw William walk to my car and then go back inside. I went over there and was a bit snappy, assuming he just walked away. However, William had actually gone in to call me. Despite my initial snappiness he remained professional. I appreciate William's service, because he took excellent care of me and my vehicle.
6/16/2026
Daisy Q. VERIFIED CUSTOMER
Estimated time was 2hrs and ended up waiting 4hrs. Despite having an appointment.
6/16/2026
Vicki F. VERIFIED CUSTOMER
Im satisfied happy with service
6/16/2026
Elizabeth H. VERIFIED CUSTOMER
Ggg
6/15/2026
Mike E. VERIFIED CUSTOMER
made an appointment at 1015, i understand that saturdays are busy but when the cars that were behind me were being pulled to another line seen first and already out of their cars while i still haven’t been checked in was not okay. i didn’t get checked in 1045. benny was great and professional.
6/15/2026
Steve K. VERIFIED CUSTOMER
I will contact Honda Corp. to open a case. I plan to resort to CA lemon law to have you buy back the car. I will consult an independent mechanic about the air conditioning. A sudden drop of repair costs from $5000 to $2200 propsed by Neslson indicates that your dealership was fraudulent in handling this repair.
6/14/2026
Jong K. VERIFIED CUSTOMER
It seems like Nelson was annoyed with my questions regarding the service. When I was reading the service agreement, he just pointed out to sign it. I told him that I am reading it before I sign it and he said that is the box you need to sign. When I flipped to read the second page, he said there is nothing to read about. After the service, I received the paper to pay and asked if he can check another vehicle to see if there is a recall. I told him that I have a VIN to check. Nelson said he has to help the next customer. I went to the next desk and it took less than a minute to check. When Nelson said he needs to help to the next customer, the next customer was not even in the office yet. It is obvious that he just does not help. I chose this dealership to buy 2 cars for my family. Drove all the way to Gardena instead of DTLA because I believe this dealership is honest. After all this, I’m skeptical about getting the another car next year. This is how you lose your royal customers.
6/14/2026
Cindy O. VERIFIED CUSTOMER
Wil was great. However the oil change was done but my oil light wasn’t reset. Tech checked my cabin filter but didn’t close the cover right. But I’ll continue to take my car to Gardena Honda.
6/14/2026
Janice L. VERIFIED CUSTOMER
Alexis Quintanilla was outstanding in every way.He answered all my concerns. I would look forward to have him as my service manager in the future. Thank you
Jan Lewis
6/14/2026
Silvano G. VERIFIED CUSTOMER
Good customer service
6/14/2026
Olivia M. VERIFIED CUSTOMER
The wait time was nominal. The protocol for pick-up was easy. I would recommend Gardena Honda to my friends and family.