John Agahan and his colleagues have always treated me with the highest respect and care for my cars. I love you guys.
5/10/2026
Kathyane A. VERIFIED CUSTOMER
I had an appointment at 12pm for regular 6 month check up and I got there 11:40am and waited in the line until 11:55am in my car to give the car to them. So far so good.
I went to the waiting room and I was told at 1pm that the service was about to start. I got my car back at 2:10pm without oil & filter changed, not sure if they made the tire rotation. They said that they spent time resetting the tire pressure and radio system that I was complaining issues.
Also I went to ask a seller about thinking to buy my car and wanted to have an idea how it works before my leasing is done, I made clear I don’t want my credit score to be checked, that ge just explain to me ( I am 1st time leasing, I always bought my cars before) and they did check it anyway. So I got an hard inquiry. I am really disappointed with that Gardena store (Southbay Toyota) and be careful this that sales team, they are a scam trying to give ou selling you something that you didn’t ask.
5/9/2026
Patty M. VERIFIED CUSTOMER
Great customer service!
5/9/2026
Asif S. VERIFIED CUSTOMER
Angel took good care of us and listened to my concerns. Thank you!
5/9/2026
Jorge R. VERIFIED CUSTOMER
I was amazed at how detailed the service is.
5/9/2026
Diane H. VERIFIED CUSTOMER
John is always professional and provides excellent customer service.
I’m grateful for to be able to count on him and his feedback regarding the status of our Toyota vehicles.
5/9/2026
Debbie G. VERIFIED CUSTOMER
He was polite and attentive to my needs. Great service !
5/9/2026
Jose V. VERIFIED CUSTOMER
We take all our vehicles to Erik..
5/9/2026
Dashan N. VERIFIED CUSTOMER
John has always provided me with great service and advice about my vehicles.
5/9/2026
Aaron Y. VERIFIED CUSTOMER
Erik sanchez was amazing and deserves all the praise. Very professional and very understanding.
5/9/2026
Johanna B. VERIFIED CUSTOMER
Overall the wait time I didn’t like even though I had an appointment
5/8/2026
Bryan W. VERIFIED CUSTOMER
John is a great service advisor. Easy to talk with, knowledgeable, responsive.
5/8/2026
Jorge P. VERIFIED CUSTOMER
Very good service!
5/8/2026
Michele W. VERIFIED CUSTOMER
Chris was welcoming and efficient. He listened well and my car was ready within the estimated time. Excellent customer service. Michele W
5/8/2026
Felicia M. VERIFIED CUSTOMER
Jorge is and always has been my preferred service rep for over 10 years.
5/8/2026
Jessica R. VERIFIED CUSTOMER
Vehicle service was performed in a timely manner. I also appreciate the shuttle service.
5/8/2026
Timothy M. VERIFIED CUSTOMER
I have been coming to your dealer for the past nine years. John Agahan always provides excellent service. He communicates very well exactly what’s going to take place . It makes me feel very comfortable. I feel that he goes out of his way to take care of the customer and that’s hard to find. Thank you, South and thank you, John
5/7/2026
Joyce A. VERIFIED CUSTOMER
When they said the service was complete it took a while for me to get my vehicle and John called me with update after I left.
5/7/2026
Lucila T. VERIFIED CUSTOMER
Excellent service particularly with the turn over time.. Erik set me at ease immediately with the confidence he exuded and how he would take care of everything especially when dealing with the insurance. I felt in good hands.