Chris is on it. Takes care of the customer. Knows what is going on
4/22/2025
Pierre S. VERIFIED CUSTOMER
Great job
4/21/2025
Patricia B. VERIFIED CUSTOMER
I appreciate Javoris, the loan car to use while my car was repaired and the good communication concerning progress on my car.
4/21/2025
Charles I. VERIFIED CUSTOMER
I waited for about 20mins at the front desk to get checked in, also I think there should be a complimentary car wash after car maintenance
4/20/2025
Janelle S. VERIFIED CUSTOMER
Thank you for squeezing us in earlier than we had scheduled!
4/20/2025
Randy W. VERIFIED CUSTOMER
Thank you Britney for your understanding kindness and assurance that all would be ok
4/19/2025
Cheryl B. VERIFIED CUSTOMER
Only complaint - I came in for a manufactured recall & oil change; the oil change was $100, I had a coupon from another oil company $15 off of $40; plus a free battery test at **** Smith; I cancelled the oil change-too expensive; so therefore, they did not complete any of the free tests or do an assessment on my car.
4/19/2025
Peter D. VERIFIED CUSTOMER
Outstanding Service Advisor!!!
A valued member of The **** Smith Group!!! Great, great person!!
4/18/2025
Kathleen G. VERIFIED CUSTOMER
Really appreciate how fast and efficient they were this morning!
4/18/2025
Ronald C. VERIFIED CUSTOMER
Excellent
4/18/2025
Elaine W. VERIFIED CUSTOMER
Service is always excellent!!!!!
4/18/2025
John T. VERIFIED CUSTOMER
I purchased easy care extended coverage for my vehicle when I purchased the same. Yet I was told I had over $1000 of repairs that were necessary like replacement of cabin filter and engine filter. In reading my contract, it says that these are covered under the contract, which I paid for. I am very confused by this discrepancy.
4/18/2025
Michelle C. VERIFIED CUSTOMER
We had a wonderful experience. We will be
4/18/2025
Eugenia C. VERIFIED CUSTOMER
I felt like the service guy was rude . I mentioned that I had a previous recall for my air bags and he said rudely “ if we do a diagnostic it will be $200 dollars “ . Not one did he smile or be empathetic. They did fix my newest recall for the abs brakes but honestly I thought they might run my car through the car wash as they used to before . Nope!! . Things at **** Smith are not like they used to be. I have been in CS for over 35 years and the morale of your service crew is horrible. I will not ever buy a car here ever again.
4/18/2025
Cynthia P. VERIFIED CUSTOMER
Customer service etiquette could improve. People in the service department don't seem to like helping their customers.
I believe businesses should treat customers well. Especially the service department.
4/18/2025
John L. VERIFIED CUSTOMER
Your answering system had a lot to be desired.
4/18/2025
Samuel M. VERIFIED CUSTOMER
Things went well. You even fixed the radio.
4/17/2025
Cassie D. VERIFIED CUSTOMER
We asked for the team to check the fluid leaking from the driver side and they did not share any findings. When we picked up the car and asked we were told the tech that worked on it was out to lunch.
4/17/2025
James S. VERIFIED CUSTOMER
Courteous staff. Clean areas. Efficient experience. Car serviced competently and returned promptly. Good job!