Javoris Gray was not my service advisor. Well, if he was the one who handed me my paper & key after the work was done, he was kind enough, but couldn’t answer my questions & brushed me off.
Brad was who I dealt with, and this time, he treated me like I was a stupid woman!
5/17/2025
Frances M. VERIFIED CUSTOMER
I had a 11:15 appt. For an oil change and I had to wait 2hrs that don’t make no sense, it shouldn’t take no more than 30 mins. the most not please at all,
5/17/2025
Cynthia W. VERIFIED CUSTOMER
My experience has made me want to purchase another Hyundai. Great service
5/17/2025
Kelli S. VERIFIED CUSTOMER
Christopher is excellent at customer service!!!
5/16/2025
Michael P. VERIFIED CUSTOMER
Brad is excellent with customer service. He made sure my needs were met
5/16/2025
Alexis J. VERIFIED CUSTOMER
Javoris was extremely helpful and patient with me throughout the entire process.
5/16/2025
Michael H. VERIFIED CUSTOMER
Too much to detail.
So so so disappointed
Will most likely not return
5/16/2025
Will S. VERIFIED CUSTOMER
My appointment was at 7am. I waited until 7:20 to get in. I was told I would have a rental to drive. There was no rental available. The shuttle brought me home. But didn't return to pick me up. No one would answer the phone when I called 6 times. I will not be using this dealership again
5/15/2025
Yvonne P. VERIFIED CUSTOMER
Everything went fine. Brad was very helpful.
5/14/2025
Martha C. VERIFIED CUSTOMER
Very happy with the amazing and unique service provided by the Team !started with Mr Aaron , Mr King and all the service team members!
Professional more than that very Thrusting people .
Congratulations you are the best !
Very graceful. Only my sticker reminder my next schedule for oil change confused me .
5/14/2025
Carol R. VERIFIED CUSTOMER
Brittney is the best!
5/13/2025
Suzanne W. VERIFIED CUSTOMER
Chris was awesome! Whole experience was great! We will definitely be back!
5/13/2025
Mandy F. VERIFIED CUSTOMER
I want to express my heartfelt gratitude to Christopher King for his incredible customer service yesterday. He was so accommodating in fitting me into the schedule when I faced an unexpected tire leak. I also want to extend a big thank you to the mechanic team for their quick and thorough work in fixing my tire and taking care of my car. Your kindness and support truly made a difference during a stressful time, and I'm extremely grateful for your outstanding service that got me back on the road so quickly. Thank you all so much! You have an amazing service team at **** Smith Hyundai, and I wholeheartedly recommend you to anyone in need of top-notch service.
5/13/2025
Faye S. VERIFIED CUSTOMER
Thanks for fitting me in today.
5/13/2025
Carter B. VERIFIED CUSTOMER
Took too long - waited for over an hour - never taken that long before. Rep told me it can take up to an hour and 15 minutes. My spot was at 11:30 - I was there at 11:20 - not checked in til 11:34. Close to quarter til 1 before got my car back. I was the only person there for the majority of the appt - seemed like it should have been better service.
5/11/2025
Charlita W. VERIFIED CUSTOMER
Very fast & efficient service. I
5/11/2025
Josh C. VERIFIED CUSTOMER
I took my car because of a problem it was having, the dash stated "check hybrid system, turn engine off", was told it was because of low oil. Yall did a oil change, I drove 16 miles and the car throws up the EXACT same error on the dash, I called the dealership, everyone from the service department left at 5, when the dealership doesn't close till 6. I had to have the car towed back to the dealership
5/10/2025
Charles F. VERIFIED CUSTOMER
No comment.
He called when car was being checked out for possible recall.
He told me all was fine.
5/9/2025
Christopher K. VERIFIED CUSTOMER
Very professional
5/9/2025
Harry C. VERIFIED CUSTOMER
He helped me with a problem with the nav that I couldn't figure out. And it was quick for him thanks