Bob Tyler Toyota Auto Repair Service

Megan was attentive, courteous and friendly i enjoyed working with her

I brought my vehicle in for a 10am appointment because I heard a whining noise coming from the engine that got louder as I accelerated. Also, within the last 3 weeks my battery had suddenly died. Lastly, we received 2 warnings on the dash within the last 2 weeks that the engine had shut down and the gas pedal became irresponsive. I let the advisor know all of this when I dropped the vehicle off. I received a text message the same day at 3:13pm saying, “your vehicle is serviced and ready to come home!” When I got to the cashier, she told me the total was $120.****, so I asked what was done to the vehicle. She then read the narrative which essentially said, “we put the engine air filter cover back on.” I asked to speak with the adviser and inquired about the sounds I brought the vehicle in for. She told me the technician test drove it and didn’t hear anything. Now, I’m not an idiot, nor am I stupid, I know that what I heard is not normal as it had started shortly after having the serpentine belt changed at Bob Tyler Toyota in January. So I asked the adviser could ride with me so I could point out the sound. She then reread the narrative back to me. I reminded her that nothing in the narrative addressed the sound I’m hearing. She then proceeds to read the narrative again. At that point I firmly told her I UNDERSTAND, but that’s not causing the sound I’m hearing. I asked again, about the test drive with the technician, so she told me she would go ask the technician. Ellen came back and said that the technician was dirty and shouldn’t be in the car, so I asked if I could just drive it by myself to see if I could still hear the sound. She said yes, but that I would need to leave my wife there as if I was going to drive off in the car. Mind you I drove my wife to the dealership in my State Farm Agency vehicle with my name and face plastered all over it. I drove off the lot and heard the sound almost immediately. I was gone for 3 minutes and let Ellen know that the sound was definitely still there. If the vehicle was actually test-driven by the tech, a trained ear couldn’t miss it. Ellen then said the Foreman would take the vehicle for a test drive, ALONE, but he was in a meeting. We waited for at approximately an hour and a half (we’d been there since 3:30) when I went to find Ellen to ask her the status. She told me she has just gotten a note at 5:04 (or 5:09) from the foreman saying he heard the noise and mentioned a TSB. So I left her office and waited for her to get the diagnosis from the Foreman. She came out after about 10 minutes and asked, “do you have an extended warranty?” I said “no, we don’t!” She said “well, you need a new transmission!” I was stunned to hear that. We have brought this vehicle to every scheduled maintenance appointment, the only unscheduled maintenance we had was on the serpentine belt, which a different adviser recommended, and over the last 5 years no one has said anything about a technician service bulletin for the transmission. So, at 3:13 I get a text saying “vehicle is service and ready to come home,” and by 5:15pm we need a new transmission. Mind you, had I not challenged the initial report, we would have been driving a vehicle that turned out to be poorly troubleshot and misdiagnosed. Just so you know I’m not just an armchair technician, I recently retired from the Air Force after serving 25 years, with 8 years an Avionics Technician and 11 years and a Maintenance Officer. I understand troubleshooting, how engines work, and when a sound that shouldn’t be there presents itself. It doesn’t help that just a week earlier I received a postcard asking me to trade my vehicle in for a 2026 Highlander. To summarize, this experience left much to be desired. 2.5 hours of my time was wasted by pleading to have my vehicle properly diagnosed. I have a post primed for social media and a letter already typed to send to corporate and the state. I am giving Bob Tyler and Toyota a chance to do the right thing. As a small business in this town, I know it’s tough with so much competition. My review is a small blip on the radar, but I cannot, in good conscience, be held completely responsible for something I am supposed to trust Toyota-trained technicians to identify as a basic part of their job.

Interesting And. Unique.

Bad alignment. Truck pulling to the left worse than before. Please help by fixing the issue.

Attentive and efficient service missed my normal advisor Serena, but her replacement was excellent

Visit proved that my tires had not been rotated which I paid for two weeks ago. Also my window fluid was not filled even though they said they filled it. It makes me have little confidence in your dealership.

They. Were. Very. Helpful and. Courteous

We did have a problem with the bill, but Gregg got it taken care of quickly

Crystal is awesome.

Wait time was just a little long, and the link I got showing the progress of inspection didn’t show me any info. Will try again later

Running boards look very nice….happy the correct ones came in this time! Thank you!

Greg is the best ever !

Greg always does a great job. He has been assisting me for years with servicing my 2007 Sequoia and now my 2023 Highlander. Bob Tyler is fortunate to have him.

Greg took great care of my old car. Top notch service.

Good communication.

The service was great and timely!!!

The advisor was friendly and professional, as expected.

You guys make a great team!

Ellen took the time to explain certain services that my car needed. She was very knowledge and helpful to understandceverything.

In and out in no time! Ryan explained everything clearly, and even checked the side mirror lights which had been inadvertently turned off. Classy service, classy Repair service! Thank you!