I would rather not be contacted about my service. I spent an adequate amount of time at the service department and do not wish to have any more time wasted. I had a scheduled appointment. Not only that, but a scheduled 7:45 AM apt being one of the first customers at the service center. The first available appointment should result in somewhat speedy service as the days events have not unfolded into backups and delays that might occur. Upon arrival it took more than 15 minutes for my assigned service manager to fully check me in and that was after a different representative took notice of how long I had been standing outside my car. The initial delay is something I could have let go, but it was a glimpse into the longest wait I have ever encountered for a scheduled oil change. It was 7:45 when I began at 10 AM when I was given my keys back. It is unacceptable for a business to accept an appointment time and then take such liberties. It was not my first less than stellar experience at Bob Tyler but it was bad enough this is the first time I am compelled to give such strong feedback. Do better.
1/31/2026
Tommy W. VERIFIED CUSTOMER
Willie is awesome.
1/31/2026
Jamil S. VERIFIED CUSTOMER
I will be there in the morning to pick it up
1/31/2026
Teresa H. VERIFIED CUSTOMER
Serenah has been my advisor for years. She always does a great job.
1/31/2026
Matthew R. VERIFIED CUSTOMER
I am new to the area. Greg did a great job of communicating to me the process and was attentive in keeping me informed. He was the best customer advisor I had in the 30 years i have owned a toyota vehicle.
1/30/2026
William W. VERIFIED CUSTOMER
I had a recall on truck but it doesn't show up on the app eny more why?
1/30/2026
Keith F. VERIFIED CUSTOMER
Greg has been AWESOME to work with OVER A DECADE NOW! Great Job ????
1/30/2026
Charles E. VERIFIED CUSTOMER
Some of the friendliest people I have dealt with. Thanks for the kind and good service.
1/30/2026
Zachary H. VERIFIED CUSTOMER
Gregg Mann is the best. He makes sure his clients are well informed and taken care of. Bob Tyler is extremely fortunate to have him on his team. Thank you Greg for always making sure our experience is great.
1/30/2026
Paul H. VERIFIED CUSTOMER
Yes, I like the new portal with the video from the Techs,
Thanks
1/30/2026
Ronald E. VERIFIED CUSTOMER
Serenah is always so helpful and responds in a timely manner ????
1/30/2026
Paul D. VERIFIED CUSTOMER
I’ve been going to Bob Tyler Toyota for years, and I’ve consistently had nothing but great experiences. The service department is professional, honest, and always makes the process easy from start to finish. My service provider crystal Bolyard goes above and beyond every time—clearly knowledgeable, respectful of my time, and genuinely cares about doing the job right. It’s hard to find that level of consistency and trust these days, and that’s why I keep coming back. Highly recommend crystal bolyard at Bob Tyler Toyota for anyone looking for dependable, top-notch service.
1/30/2026
Fariss S. VERIFIED CUSTOMER
Always been pleased with the promptness and quality of service that I receive when I bring my vehicles in.
1/30/2026
Amanda J. VERIFIED CUSTOMER
Ellen was communicative and very pleasant and understanding. She provided great customer service and answered all of my questions and concerns. A+ for Ellen!
1/29/2026
Jessie J. VERIFIED CUSTOMER
Willie is the best
1/29/2026
Angela W. VERIFIED CUSTOMER
Greg did a great job! He was efficient and honest.
1/29/2026
James R. VERIFIED CUSTOMER
Crystal was fantastic!!!
1/29/2026
Terry A. VERIFIED CUSTOMER
Greg has been taking care of my vehicles for 10+ years and I have never been disappointed in the service. He is the only person that I truly trust and whatever he advises is exactly what I do as far as my maintenance is concerned.
1/29/2026
John W. VERIFIED CUSTOMER
Serenah was fine. However I had an appointment at 8:45 for an oil change and a tire rotation and left at noon. An oil change and tire rotation shouldn’t take 3 hours!
1/29/2026
Felicia S. VERIFIED CUSTOMER
Timely, courteous and comfortable waiting area. Thank you