We were told to wait for a short period of time but ended up waiting there for more than 3.5 hours. Unfortunately there was no communication regarding this delay during our stay at your service center. Also the technician placed our dirty floor mat on our rear seat and didn’t even care to clean it up after his work. Now, we need to go for a car interior detailing. This is totally unacceptable. We love Toyota and this is how we are treated there.
4/19/2026
Sarah Ste. VERIFIED CUSTOMER
Woody went out of his way to get me the best deal on my vehicle, was incredibly friendly, and was happy to answer all my questions. Thanks Woody!
4/19/2026
Tara M. VERIFIED CUSTOMER
My vehicle was finished in a timely manner. Customer service was excellent.
4/19/2026
George D. VERIFIED CUSTOMER
I have used Bob Tyler Toyota for years and I’ll continue to do so
4/19/2026
Marilyn P. VERIFIED CUSTOMER
None
4/19/2026
Liza T. VERIFIED CUSTOMER
Chris did a great job at explaining what was taking so long. Appreciated the information. L. Smith
4/18/2026
Randi M. VERIFIED CUSTOMER
My last 3 service visits I’ve had to wait 6+hours with scheduled appointments. I had my front brakes replaced on 4/1/26, but had to return today because my car was shaking worst than it ever did before the repair job every time I attempted to brake. Ellen was polite and attempted to accommodate me during my extended wait, but didn’t appear to be knowledgeable about my service dates/history. I appreciated her efforts, but I’m pretty sure I’ll never return for service.
4/18/2026
Bill B. VERIFIED CUSTOMER
Asked to have low tire dash indicator checked out as it was lit up. Was still lit up when I got my car back.
4/18/2026
Gregory H. VERIFIED CUSTOMER
Delivered less than comfortable news, but it was professional and courteous.
I’ll be back::)
4/18/2026
Clara P. VERIFIED CUSTOMER
I was glad to be made as comfortable as possible in the unexpected extra amount of time it took to complete my repairs.
4/18/2026
Kelsey E. VERIFIED CUSTOMER
Very smooth appointment. Glenn was great!
4/18/2026
Amzad H. VERIFIED CUSTOMER
Everything is good thank you so much
4/18/2026
Davio H. VERIFIED CUSTOMER
Brandi is a lovely person and I am extremely happy and satisfied with the service.
4/18/2026
Angie B. VERIFIED CUSTOMER
Mr. Rowe was fine, very nice. It took 4 hours to up grade the electronics per safety recall. This with an appointment. Unacceptable.
4/17/2026
Sheila M. VERIFIED CUSTOMER
Great!
4/17/2026
Jac S. VERIFIED CUSTOMER
Jeff went above and beyond to get the best price for me! That kindness when not asked for speaks volumes of his character. Thank you!
4/17/2026
Mary T. VERIFIED CUSTOMER
Serenah was excellent as always. She's professional and proficient while doing her job. Job well done, and thank you!
4/17/2026
Christopher L. VERIFIED CUSTOMER
Yes she was a great service person
4/17/2026
Jeanna M. VERIFIED CUSTOMER
Shuttle service never came to get me at 5 and no one let me know that they would be late. I found another ride and after I was at the dealership the driver called to tell me he was at my place of work. I was given a price if what it would cost to put filters in my car and responded in a text that if it was that specific amount to proceed and when I came to pick it up the price had changed. The price did get adjusted once I explained the situation but this was not a good experience overall which is u usual because I have been satisfied in the past
4/17/2026
Ronald P. VERIFIED CUSTOMER
Thankful for the excellent and speedy service needed this morning!