Bob Tyler Toyota Auto Repair Service

Great Mann was perfect, as always.

Glen was a pleasure to work with. He explained everything clearly, had a pleasant demeanor, and was confident in his advice. You need to keep this guy!

My main issue wasnt resolved and I had to turn around as soon as I left.

Under an hour for the oil and rotate. One of the better times.

The proficiency and efficiency of the service was fantastic! Each service member I spoke with was in good spirits and made sure I was taken care of!

You guys always do a great job ????

Greg is always friendly, professional and organized. I trust his recommendations.

I’ve been dealing Greg for awhile and I trust his word about service needed. He is an asset to Bob Tyler. I am planning to follow up on some of the other items I need done for my Tacoma this year.

Everything went smoothly and I had a good experience.

Ryan was a pleasure to deal with.

Ellen was very polite and took care of everything.

Serenah did another fantastic job of service. I always request her and she never fails. You’ve got a good one there! Michael L

Ellen is a wonderful employee it is very defined on the services given as well as a discount that she has provided me thank you Bob Tyler

We were treated with respect and kindness. The maintenance checklist was clearly explained, and everything was completed in a timely manner.

Great upgraded system, very convenient

Ellen was fantastic. She and the service department got my Highlander serviced and out the door in record time. Give Ellen a raise. She deserves it.

She was very helpful during this process. The rest of the staff is great as well.

Simple process. Repair completed as promised.Christy communicated timely.

Megan was attentive, courteous and friendly i enjoyed working with her

I brought my vehicle in for a 10am appointment because I heard a whining noise coming from the engine that got louder as I accelerated. Also, within the last 3 weeks my battery had suddenly died. Lastly, we received 2 warnings on the dash within the last 2 weeks that the engine had shut down and the gas pedal became irresponsive. I let the advisor know all of this when I dropped the vehicle off. I received a text message the same day at 3:13pm saying, “your vehicle is serviced and ready to come home!” When I got to the cashier, she told me the total was $120.****, so I asked what was done to the vehicle. She then read the narrative which essentially said, “we put the engine air filter cover back on.” I asked to speak with the adviser and inquired about the sounds I brought the vehicle in for. She told me the technician test drove it and didn’t hear anything. Now, I’m not an idiot, nor am I stupid, I know that what I heard is not normal as it had started shortly after having the serpentine belt changed at Bob Tyler Toyota in January. So I asked the adviser could ride with me so I could point out the sound. She then reread the narrative back to me. I reminded her that nothing in the narrative addressed the sound I’m hearing. She then proceeds to read the narrative again. At that point I firmly told her I UNDERSTAND, but that’s not causing the sound I’m hearing. I asked again, about the test drive with the technician, so she told me she would go ask the technician. Ellen came back and said that the technician was dirty and shouldn’t be in the car, so I asked if I could just drive it by myself to see if I could still hear the sound. She said yes, but that I would need to leave my wife there as if I was going to drive off in the car. Mind you I drove my wife to the dealership in my State Farm Agency vehicle with my name and face plastered all over it. I drove off the lot and heard the sound almost immediately. I was gone for 3 minutes and let Ellen know that the sound was definitely still there. If the vehicle was actually test-driven by the tech, a trained ear couldn’t miss it. Ellen then said the Foreman would take the vehicle for a test drive, ALONE, but he was in a meeting. We waited for at approximately an hour and a half (we’d been there since 3:30) when I went to find Ellen to ask her the status. She told me she has just gotten a note at 5:04 (or 5:09) from the foreman saying he heard the noise and mentioned a TSB. So I left her office and waited for her to get the diagnosis from the Foreman. She came out after about 10 minutes and asked, “do you have an extended warranty?” I said “no, we don’t!” She said “well, you need a new transmission!” I was stunned to hear that. We have brought this vehicle to every scheduled maintenance appointment, the only unscheduled maintenance we had was on the serpentine belt, which a different adviser recommended, and over the last 5 years no one has said anything about a technician service bulletin for the transmission. So, at 3:13 I get a text saying “vehicle is service and ready to come home,” and by 5:15pm we need a new transmission. Mind you, had I not challenged the initial report, we would have been driving a vehicle that turned out to be poorly troubleshot and misdiagnosed. Just so you know I’m not just an armchair technician, I recently retired from the Air Force after serving 25 years, with 8 years an Avionics Technician and 11 years and a Maintenance Officer. I understand troubleshooting, how engines work, and when a sound that shouldn’t be there presents itself. It doesn’t help that just a week earlier I received a postcard asking me to trade my vehicle in for a 2026 Highlander. To summarize, this experience left much to be desired. 2.5 hours of my time was wasted by pleading to have my vehicle properly diagnosed. I have a post primed for social media and a letter already typed to send to corporate and the state. I am giving Bob Tyler and Toyota a chance to do the right thing. As a small business in this town, I know it’s tough with so much competition. My review is a small blip on the radar, but I cannot, in good conscience, be held completely responsible for something I am supposed to trust Toyota-trained technicians to identify as a basic part of their job.