I dropped my vehicle off at 9:30 AM. I was told the work would be a couple hours. I had to contact my service rep to find out the status of my vehicle. It was not completed until close to 4 PM. Unsatisfactory! My entire day was used waiting, no follow up unless I called or texted first. Why did this take so long? UNSATISFACTORY.
3/4/2026
Stephen M. VERIFIED CUSTOMER
G Mann is the best. We've used him for many years and actually enjoy seeing him. Typically the service is done well with very few hiccups. We could take our van elsewhere but trust Bob Tyler.
3/4/2026
Rodrigo C. VERIFIED CUSTOMER
The receptionist is a disaster; she doesn't know where the customer service office is, nor does she know where the office is to pick up the vehicles after maintenance.
3/4/2026
Bryan W. VERIFIED CUSTOMER
Greg was great, he really helped me out. Thanks!
3/4/2026
Shelly F. VERIFIED CUSTOMER
Good service, friendly check in staff and service provider. I’m very pleased with the service provided today.
3/4/2026
Jack F. VERIFIED CUSTOMER
Ellen was wonderful. She kept me informed from day one about the problems with my car. She kept in daily contact with me on repair status. She looked for ways to help save me money on repairs. I think she is a key player on the Bob Tyler Toyota Team!!!
3/4/2026
Nafiur R. VERIFIED CUSTOMER
The experience was great! Didn't need to wait for long, also all of my concerns were followed and checked. The service went smoothly.
3/4/2026
Dinah L. VERIFIED CUSTOMER
Very helpful and knowledgeable.
3/3/2026
Patrick K. VERIFIED CUSTOMER
Meghan was great. Friendly,patient, and understanding. A significant unexpected repair issue arose and while it caused some concern or frustration, Meghan was able to answer questions calmly and give us some advice about the situation. I think she handled everything very well.
3/3/2026
Laura S. VERIFIED CUSTOMER
Went twice in same day -problem still persist. This is my first Toyota and is definitely my last!
3/3/2026
Shirley F. VERIFIED CUSTOMER
Brandi was great at keeping me informed about the status of my vehicle. She let me know about the charges I would be responsible for and had the work performed that I needed. She called when the vehicle was ready for pickup. Thank you, Brandi.
3/3/2026
Louis K. VERIFIED CUSTOMER
From start to finish outstanding customer service all the way . Your treated like a customer like the on screen status of your vehicle in the customer service area. This place has always been were i take my Rav for service. Knowing it going to be right the fist time .
3/3/2026
Christopher C. VERIFIED CUSTOMER
Ellen kept in touch with Me about my truck’s status & costs
3/3/2026
Schlie M. VERIFIED CUSTOMER
From the ti.e I arrived she was informative. She was very patient we me and she got my cell phone for me from my truck. Smile and eye contact is nice to see in customer service now days. Thank you I look forward to do business with you in the future
3/3/2026
Darrell B. VERIFIED CUSTOMER
Professional, didn't attempt to coherce me into additional products. Very quick service. Please give her my thanks.
3/3/2026
Dock B. VERIFIED CUSTOMER
Nice experience. Just wish the app would have worked when I got the message about the inspection. Thanks
3/3/2026
Rosa P. VERIFIED CUSTOMER
I have been dealing with greg for several years he is a great serviceman. I trust him , and that's really all that matters.
3/3/2026
Dwight C. VERIFIED CUSTOMER
In and out quickly
3/3/2026
Roger D. VERIFIED CUSTOMER
I was highly pleased with Greg Mann as my service advisor. He does a fine job.
3/3/2026
Kimberly L. VERIFIED CUSTOMER
I always have a great experience at every maintenance appointment.