Horne Hyundai Auto Repair Service

Our service advisor, Colby Carlson went above and beyond trying to satisfy my wife and I when we came to pick up her car after we were instructed it was ready. However, when we got in the car where it was parked nearby after it was complete with the technicians, we had several issues. I first tried to open the rear hatch but it wouldn’t open. We sat down in the car preparing to leave, but the car wouldn’t start. This is the third time the car / battery was dead. The car was towed to the dealership where the battery has been changed 3 times. This time makes it the 4th time with a dead battery. My cost was time and gratuity for the tow driver. I solicited Colby’s assistance who came to the car and verified the dead battery. He immediately retrieved a battery cart and jumped the battery. He returned to his office but soon afterward, my wife noticed the same fault, shift malfunction, requires immediate service. I again solicited Colby for his assistance and verify 5he fault. The car would not go into drive. Colby was quite apologetic and felt our frustration as well. He immediately put us back into the dealership car and we departed. The original “fix” took two weeks to get the part and “complete”. No idea about this time to complete. All and all, Colby tried his best to make our situation as painless as possible.

Excellent service

Fantastic work! I was in and out inside of an hour!

My auto lights were disabled and I drive at night with them off. They are only disabled when my car is serviced. I had a couple of close calls.

He was very professional and kind

Colby was excellent…answered all of my questions and helped me learn to work the cover on my truck bed.

Ignacio has been the face of Horne since day 1 when we had another dealer incorrectly install a new transmission in my sonata. He always greets me warmly. Remembers my family, knows what we want to do for that service and confirms it with me. Consults with me if/when other services pop up. He is someone I trust with my car and my money. I have family members that I could say the same. For me - he is a trusted advisor and for you - he is a brand ambassador.

Super service

Colby is always friendly and personable. His customer service is top class.

Always a great experience with you guys

Colby gave the exceptional service I’ve come to expect at Horne. He went out of his way to keep me informed of the service process. One of the big reason I purchased from Horne Hyundai was your top notch service department.

Michael Saenz, is a pleasure to work with. Always courteous and professional and keeps you well informed.

I’m very happy that Ignacio Mayoral is the one to take care of my car. He is amazing and really took care of my car and explained everything very well!

Great communication and let me know what my options are as far as maintenance for my car

Friendly and efficient service plus a car wash!

Andrae tops.

Always informative and friendly

Colby was helpful, informative, nonthreatening, and friendly.

This was the second time Andrae was my service coordinator. Very professional, honest and cordial

See you soon Thank you