I really appreciated the Uber/?Lyft rode home but the driver was given the incorrect address. I would have had to walk a ways had i not noticed the address was incorrect. Otherwise, it was great...
5/5/2026
Marianne B. VERIFIED CUSTOMER
Michael was professional and curtious;arranged for a rental car and work completed. So far no problems with brakes. Thank you Michael and Hyundai. I enjoy my car and plan to keep it for a long time.
5/4/2026
Laura-Ann M. VERIFIED CUSTOMER
Video we were sent during our service was not of our filter
Our tiscons is a different shape and sz . We didn't get to email our coupons like stated we can because our service guy was too busy aggressively up selling us on things we didn't need at this time . Mike Seanz usually is our service man he makes sure we're getting our discounts and questions answered. We're not happy at all with this service .
5/3/2026
Chance V. VERIFIED CUSTOMER
We took my pallisade in for a warranty recall. After Horne Hyundai did something to the computer and my wife left with the car the cooling fan never stopped running again. It runs non-stop. It had happened once before when the vehicle had around 45,000 miles on it and we took it to Horne Hyundai to have the problem fixed. Which is apparently a known defect and problem with Hyundai vehicles. The problem has not happened again since then. But after taking it to Horne the their service department doing something to the computer the problem is back and was caused to return by whatever Horne Hyundai did. We called the same day and notified Horne about the problem and took it back the next day. The service department told us it was going to cost $500 to diagnose the problem they caused and that they’d have to start by removing the bumper. I had my wife leave with the car with the continued problem caused by taking the vehicle to horne Hyundai. Now we are getting rid of the car and will never use or recommend Horne Hyundai to anyone. Their lack of professionalism and care about the problem they caused to happen is beyond words.
5/2/2026
William M. VERIFIED CUSTOMER
Very interesting that Horne has chosen to go “all-in” on E-customer communications. However, I’m more old school on this & prefer direct human contact & discussion, especially when I’m in the same location at your service center, just a few steps away!
Thanks for the opportunity to comment.
5/1/2026
Janice B. VERIFIED CUSTOMER
All good
5/1/2026
Carol B. VERIFIED CUSTOMER
Discount not honored
5/1/2026
David M. VERIFIED CUSTOMER
Excellent service from start to finish
5/1/2026
The John. VERIFIED CUSTOMER
Effective and timely well done
5/1/2026
Phil B. VERIFIED CUSTOMER
Smooth process. Ignacio let me know from the start about how long it would take.
4/30/2026
Cheryl B. VERIFIED CUSTOMER
Michael presented me with the things that needed to be done, gave me time to look it over and check with a family member. Did not feel pressured, he answered my questions. I feel I was giving time to make an informed decision.
4/30/2026
Cindy B. VERIFIED CUSTOMER
Service was prompt. I was informed of additional services I might need via a video. I was able to selected what services I wanted via text. Everything went very smoothly. And I am quite satisfied with Michael and the service I received.
4/30/2026
Neal R. VERIFIED CUSTOMER
Courtesy at all times
4/30/2026
Kaitlyn P. VERIFIED CUSTOMER
I was told that it would only take about 15 minutes to install the part on my door that was separate by your car wash but had to wait over 1.5 hours for them to do the same inspection on my vehicle that they have done about 5 time in the last 6 weeks or so. Not sure I understand why it is necessary for an inspection to be done. I would have preferred they asked me if I wanted it completed each time.
4/30/2026
Debra T. VERIFIED CUSTOMER
Andrea is the best
4/30/2026
Patsy B. VERIFIED CUSTOMER
When I first got there, I was a little upset and I told michael, this place is the hardest place.I've ever had trouble making an appointment for an oil change.He explained to me, you have a new phone system.And gave me his number direct.Hopefully, I won't have that problem anymore
4/30/2026
Jerry F. VERIFIED CUSTOMER
Great. waiting area staff very cordial and thorough
4/30/2026
Crystal A. VERIFIED CUSTOMER
Thank you for always taking care of my car needs. I purchased my car at Horne Hyundai & keep returning for maintenance as the customer service has always been exceptional & the service department have always been excellent to me & my vehicles needs.
4/29/2026
Charles C. VERIFIED CUSTOMER
When I got home, I realized my front license plate was bent outward from left side
4/29/2026
Tracey H. VERIFIED CUSTOMER
Michael was very pleasant to deal with. Very up front and knowledgeable.