Prompt, professional, and they did exactly what I asked them to do
1/20/2026
Jere L. VERIFIED CUSTOMER
I am told after my service is complete and I’m checking out that by not doing a few service recommendations that my warranty could be not honored because of it. And when I ask was my #Warranty in any danger, I was told that he would have to go through my service history to find out. He made no attempt to look at it or tell me he would look at it and get back to me. So I will be calling the service department tomorrow to find out about my cars warranty. If you’re gonna make statements like this, I think the service agent should have all the information.
1/20/2026
Natasha M. VERIFIED CUSTOMER
K is absolutely the best. She is amazing and she delivers 100% quality
1/20/2026
Laura M. VERIFIED CUSTOMER
Fast service. Great job
1/20/2026
Jeremy L. VERIFIED CUSTOMER
He was awesome
1/19/2026
Emmanuel S. VERIFIED CUSTOMER
I had a wonderful experience working with Roberto Santana. His customer service was exceptional, providing prompt and helpful responses to all my inquiries. Roberto was knowledgeable and went above and beyond to ensure I was satisfied with my needs. I appreciate his professionalism and dedication. I highly recommend reaching out to him for assistance!
1/18/2026
Tim G. VERIFIED CUSTOMER
It is always a pleasure having Earnest taking care of my vehicle's services. I drive out from mcminnville! Tell him thank you from Tim G
1/18/2026
Julia S. VERIFIED CUSTOMER
Great Job
1/18/2026
Brad T. VERIFIED CUSTOMER
Terrific experience as always. No notes.
1/18/2026
Natalie P. VERIFIED CUSTOMER
Ernest and Jeff were incredibly helpful and kind throughout my whole service appointment. Thank you!
1/18/2026
Tusharkumar P. VERIFIED CUSTOMER
Good service and fez zeca good men amazing service
1/18/2026
Alex C. VERIFIED CUSTOMER
My tire pressure monitoring sensors were not replaced as discussed. The employee who initially set up my service indicated that this could be completed the same day; however, only an oil change was performed per my maintenance contract. I was never consulted about replacing the tire pressure monitors, which I would have agreed to without hesitation. I was informed that cold weather caused the tire pressure to read too low and that the tires were inflated, despite them already being at 37 PSI, which exceeds the manufacturer’s recommended pressure. Additionally, while driving home after retrieving my vehicle, the tire pressure monitoring system malfunctioned again.
1/18/2026
Vincent A. VERIFIED CUSTOMER
Great service!
1/18/2026
Peter M. VERIFIED CUSTOMER
I went to this Toyota service center for routine maintenance only (oil and filter change).
The car was running perfectly fine before the service, with no warning lights and no issues at all.
The very next day, the check engine light came on.
When I returned, I was suddenly told there was a “cylinder #2 leak,” which is something that was never present before the service.
What is more concerning is that the invoice states that I refused to proceed with the diagnostic test, which is not accurate.
The test was not clearly explained to me, and I was not given a fair opportunity to make an informed decision, yet it was documented as a refusal.
The timing of this issue — appearing less than 24 hours after routine maintenance — raises serious concerns.
I will be getting an independent inspection from a neutral mechanic, and I will be filing a formal complaint with Toyota USA to review what happened and how the invoice was documented.
I expected much more transparency and professionalism from an authorized Toyota dealer.
1/18/2026
Michael B. VERIFIED CUSTOMER
Fez Zeca . Has executed exactly what I needed down to dealing with AAA insurance for the torque converter . Had excellent. . I will continue him as long as I'm Murfreesboro. Thank
1/18/2026
Gwendolyn B. VERIFIED CUSTOMER
Very friendly and knowledgeable service adviser. Keeps you informed on what's going on with your vehicle. Always smiling!
1/17/2026
Gary C. VERIFIED CUSTOMER
From the moment we met Brittany & Matt,till everything was completed, they were excellent.
1/17/2026
Paul D. VERIFIED CUSTOMER
I had an appt and even showed up early. They did not even start on my vehicle until 1 hour 15 minutes after my appointment time which caused me to be late to a business meeting.
1/17/2026
Kim R. VERIFIED CUSTOMER
Dropped off my car at 8:30 was told it would take a couple of hours for 2 recalls, called at 2:00 and was told it would be ready in a hour and a half left work at 4:45 still no phone call was called back and was told it wasn’t ready and the recalls we no able to be done, I’m sure it was known when u placed the call at 2:00 that the recalls were not going to be able to be done so they should have just told me then instead of waiting until 5:00 to tell me they were not completed. Poor customer service and communication.
1/17/2026
Elizabeth B. VERIFIED CUSTOMER
Very helpful. I did not have an appointment for service and needed a new battery. He made sure I was taken care of and kept me updated throughout the service of my vehicle.