Please turn my auto lights back on after service. This is not something I check because I leave them on auto and this is a safety hazard. Thank you.
2/17/2026
Sam C. VERIFIED CUSTOMER
Inconsistent in diagnosing “issues”. Three services ago, I was told that my suspension needed to be totally replaced. I will be seeking a second opinion following my service. At that time, I was told by another shop that this was extremely unlikely given the mileage. I returned for two more services, and the alleged issue was not flagged or brought to my attention. At today’s service, I was told that there was a problem with the suspension on the front passenger side. Additionally, fixing this alleged issue with the suspension was quoted thousands of dollars less than the original “diagnosis”. I’m sorry, but it seems borderline fraudulent, and I did not appreciate my representative’s rudeness when this was addressed. It’s unlikely that I will ever return to Toyota of Murfreesboro, as I do not think I can trust the service department.
2/17/2026
Roshelle P. VERIFIED CUSTOMER
Kandyse is always so kind and very informative about my cars needs. Wouldn’t trust anyone else
2/17/2026
Sonya W. VERIFIED CUSTOMER
Andrew was very nice and knowledgeable.
2/16/2026
Denis L. VERIFIED CUSTOMER
Kandyse is easy to work with and is great at getting my vehicle taken care off.
2/16/2026
Ashley F. VERIFIED CUSTOMER
Paul was great!
2/16/2026
Daniel G. VERIFIED CUSTOMER
Mr. Reyes did a great job One of the better experiences that I have recieved at Toyota of Murfreesboro !!
2/15/2026
Sebastian A. VERIFIED CUSTOMER
Fawaz did a fantastic job!
2/15/2026
Michael T. VERIFIED CUSTOMER
Closed ticket in the morning. It took 9 hours to send me this text.
2/15/2026
Paul H. VERIFIED CUSTOMER
Paul is a great guy and always very attentive to what I need. He makes it happen and reminds me of things that need attention on my Highlander.
2/15/2026
Kevin V. VERIFIED CUSTOMER
Great customer service!
2/15/2026
Millie T. VERIFIED CUSTOMER
Everyone was absolutely wonderful from start to finish. Im very pleased.
2/15/2026
Sheridan/Jordan P. VERIFIED CUSTOMER
Thanks
2/15/2026
Kirk K. VERIFIED CUSTOMER
It takes a little long to get checked out. When I leave my vehicle to get service is because I dont want to waste time sitting at the dealership. When I wait another 45 min just to sign papers becomes more inconvenient going to the dealer. Just needs to be streamlined a little. I understand things get busy but I dread going to get any service done anymore.
2/14/2026
Christopher B. VERIFIED CUSTOMER
Ms Kandyse was friendly, polite and had me in and out in record time.
2/14/2026
HEATHER Q. VERIFIED CUSTOMER
I was disappointed with my recent experience at this Toyota dealership. I was told my service would take about 3 hours, but it ended up being closer to 5. Throughout the wait, the attendant kept forgetting who I was—both on the phone and in person—which made the process more confusing than it needed to be. Eventually the manager had to step in to help so I could make it to a scheduled appointment. I appreciate the manager resolving things, but I do hope the team improves communication and organization for future customers.
2/14/2026
Jolynn H. VERIFIED CUSTOMER
Jeromy was extremely helpful and informative! He was easy to reach when I had questions. I appreciate his help and patience with my questions!
2/14/2026
Eric M. VERIFIED CUSTOMER
Earnest is an awesome service consultant
2/13/2026
Phyllis O. VERIFIED CUSTOMER
Paul was Great and really helped me ????
2/13/2026
Barbara C. VERIFIED CUSTOMER
I was given good service by Advisor Ernest Moody
He was professional and courteous. I will continue to have my car service at your dealership.