Toyota of Murfreesboro Auto Repair Service

She is very helpful and helped me to save money by purchasing the maintenance plan. I really appreciate that.

Thank you!

I always enjoy working with Fawaz. He is honest, efficient, and kind. I am grateful to have his service!

Love Paul! He’s so easy to work with and friendly! We moved farther away to Nashville but will still be driving down to the Murfreesboro location so he can remain our contact for all of our car needs. :)

Lack of communication Lack of attention while at the service center Unreliable information regarding schedule Turnaround too long for the service rendered

Brittney was great to work with!

Andrew did a great job for us on this repair. He recommended a low cost wrecker service, he was professional and competent explaining all the issues and repair options and he provided timely repair updates. Thank you Jim Toussaint.

They sold my wife on an alignment because your the sensors you drive through said her car was off. Those are there to try and sell alignments. That car does not pull to either side. Since they ended up performing the alignment, they said the right side was off which in reality, according to the documentation it was actually the left side. Lastly, it is not right that this wasn’t covered under our warranty as it could have been out of alignment when we bought the car. I will definitely be considering other options in the future.

Mr. Horsley is an asset to Toyota of Murfreesboro

First time for service since I purchased the vehicle at your dealership. It was a pleasure meeting Jeromy. From the time I arrived until leaving, Jeromy was very professional, listened to one item I had a question about since purchase, and made sure the service was completed as required. Very pleasant for my first trip to your Service Department.

Thanks for all your help Thanks John B

Best guy at his job

Very easy

Service and service advisor was great. Thank you.

Very attentive and polite

Thank, you

Robert was kind, knowledgeable and took great care of both me and my car. He kept me informed on what was happening and provided a very reasonable estimate of repair costs. He is a wonderful asset to Toyota of Murfreesboro. Should my car ever need other repairs, I would not hesitate to bring it to Robert again. Not many service centers I would say that about, but Toyota of Murfreesboro definitely got it right when they hired Robert.

The replacement installation today looks to have been done well and correctly. The plastic seat trim which houses the seat controls has a very snug fit that looks factory installed. He did a great job. I had this same piece replaced on 2/5/25 just over a year ago as it had cracked before and was a known issue. I don’t know which tech did that work and did not realize at the time as it was a replacement part that was supposed to be more sturdy but I recall that there was a gap between that plastic trim and the seat of about a half inch to one inch gap. I thought at the time that perhaps that was the way it was supposed to be because it was supposed to be a more sturdy replacement or so I was told. Looking at the new installation today it makes me think that perhaps the first replacement piece wasn’t installed properly and that is why it cracked again. That first replacement piece was done under warranty but today’s replacement cost me $273 because it broke just over a month outside the 12 month replacement warranty. That might not have happened if it had been installed properly the first time. I wish I had taken photos of the first replacement last year so I could have compared them. I did take photos this time. I’m very pleased with the tech’s work today and I don’t want any of the past experience to reflect on him. I work in the auto industry as well and I know these surveys and comments can have a negative impact a lot of times unfairly to employees that had nothing to do with various parts of the customer’s service experience. The only downside to this interaction is having to pay for a second replacement that could possibly have been avoided with proper installation the first time.

Brittany is amazing. My husband passed away 3 years ago. She makes me trust yall and comfortable doing my business with yall! Im so grateful my friend introduced us to her. It means a lot Because she is so kind and so friendly. So glad that I can ask for her and it’s okay for her to help me personally. I also love dealing with Femakd gender since I’m doing this for myself now! Thanks again for letting her help me everytime! Thx Brittany! You’re so awesome!

Fez is always awesome, job well done