This is kind of unrelated to my service this past weekend . I purchased my truck from you and where I payed it off they mailed my title to my old address and I never got it and I don’t know what to do . Any help would be greatly appreciated ????
4/27/2026
Stephen R. VERIFIED CUSTOMER
My truck was serviced and I had a nail in my tire I wanted to get plugged. Work was completed, so we thought. I don’t drive my truck a lot through the week. Started down the road and noticed my truck tire light was on. Turned around and went home to notice the same nail was still in my tire but has been moved to the rear, as I had my tires rotated. Went back to service department yesterday and explained to Paul Smith what was going on. Long story short the tire couldn’t be plugged due to location of the nail. The condition of the tire was never discussed with Paul or me by the technician. The bill indicated that the tire was completed. I wasted additional time on Saturday that should’ve been done the week prior. A new tire has to be purchased. Paul was a professional and said he would address this issue with the technician. I do question what else is potentially missed or not performed when you trust and pay for services.
4/26/2026
Daryl G. VERIFIED CUSTOMER
Chris was great!
4/26/2026
Taesun P. VERIFIED CUSTOMER
Very good service
4/26/2026
Michael E. VERIFIED CUSTOMER
I have always been impressed with my experience and service at Toyota. Today I was not. Alex was very dismissive when I asked that he make sure they reset my tires sensors after rotation. He was smug and said “that only needs to be done if the tire is cracked”. My last service they were reset after the rotation so when I had a low tire alert it was reading the wrong one was low on my dash. It had nothing to do with the “ tire being cracked” whatever that even means.
4/26/2026
Tina A. VERIFIED CUSTOMER
Fez was absolutely the best. I am so appreciative of his help and excellent communication, as well as going the extra mile to make sure my vehicle is safe! That’s a tremendous relief and blessing!
4/26/2026
Shannon P. VERIFIED CUSTOMER
Marie is very professional and a pleasure to work with. She listens to ant concerns that I have with my vehicle and works to pinpoint abd address favorably. She is genuine and provides all the information that I need to make informed decisions about my vehicle's health.
4/26/2026
Kenneth H. VERIFIED CUSTOMER
I was great
4/26/2026
Laurie S. VERIFIED CUSTOMER
I had a list of four things I requested be addressed at my appointment. That didn’t happen. At checkout, I had to ask about 2 of the 4 things. One they tried to correct after I paid, but it didn’t work. The alarms/alerts when I get too close to an object from the front still don’t work. On the other issue, the service manager did drive with me but could not figure out the issue. Pretty disappointed overall. Now I have to go somewhere else to figure out why I’m having these two issues.
4/26/2026
Tyler C. VERIFIED CUSTOMER
I’ve had Fawaz multiple times and he always left me smiling and my Toyota happy.
4/26/2026
John C. VERIFIED CUSTOMER
None at this time.
4/25/2026
Helga A. VERIFIED CUSTOMER
Helga, I love your service; you keep me informed about the status of my vehicle.
4/25/2026
Melba P. VERIFIED CUSTOMER
Everyone nice
4/25/2026
Alita S. VERIFIED CUSTOMER
Marie's the best
4/25/2026
James F. VERIFIED CUSTOMER
Finished before expected
4/25/2026
Penny A. VERIFIED CUSTOMER
Alex was excellent!
4/25/2026
Makinsey H. VERIFIED CUSTOMER
Fawaz Anbar was very helpful and super kind. Definitely made my experience at Toyota memorable he even walked me out to my car when I came to pick it up that was a first for me and I got my car in 2022 and have brought it to the same dealership for regular oil changes. He even apologized for it taking longer even though I didn’t have an appointment scheduled which I thought was very nice. Fawaz was very genuine which is harder to come by in dealerships!
4/25/2026
Colette B. VERIFIED CUSTOMER
Servicing my car was I’m sure top notch, the only problem I had was my car had white spots left all over it from the complimentary car wash. When my car was ready I noticed it had been thru a car wash with little to any drying time. After leaving i noticed my car, the windows and any black trim had white spots all over it. I did call Samantha because I really didn’t know if the spots were due to a finishing rinse or wax left on my car but-she said they were water spots and my car probably didn’t get dried long enough. This hasn’t happened at any previous servicing appt’s and will be Leary about it the next time.
4/24/2026
Latasha A. VERIFIED CUSTOMER
Brittney was very nice, helpful, and professional. She provided the best service I have ever received at the Murfreesboro location.