Toyota of Murfreesboro Auto Repair Service

All interactions exceeded my expectations. I was very pleased with the service I received.

I thought he was really nice and fast even though he seemed new. My only "complaint" is usually at the end of the service you sit down with the advisor and get alittle review on everything, and id usually get a physical copy of the inspection report and I didn't. He gave me my keys and I left. He was very nice and professional, just alittle diffrent than I was used to. Would recommend though:)

He is very welcoming person and cooperative with me .overall fantastic experience.

Paul always does amazing with taking care of my Highlander. Thank you for all you do!

Fawaz 10/10 service thank you

Sorry my carpet in front drivers seat no longer in warranty

Alex was awesome. That was the fastest service I’ve ever gotten.

Paul is an excellent service advisor. Easy to talk to and knowledgeable about Toyota vehicles. Focus is on customer satisfaction!

From the minute I drove up, she was not very friendly. She gives off the vibe that she doesn’t like her job very well. She did not give me an update. After 2 hours I had to ask for an update. I expected better customer service from Toyota.

NA

Jeremy is always great

Everything went smoothly, and I was in and out of the shop quickly!

Please stop asking to buy or trade my truck

My appointment was for a 5k service and to inspect brake squealing. When I arrived I encouraged to skip my 5k service and do my 10k service even though I'm only at 8k miles. Then I was told there's nothing they can do about my brakes. While I waited I researched further and found a toyota service bulletin for the brake squealing. When the service rep returned I pointed out the service bulletin. I was immediately met with push back that a toyota certified tech has to observe the issue and I have schedule to come back on another day and plan to leave the car even though that's what I made my appointment for and was initially dismissed. I was also told unless the certified tech observes the issue then toyota will not cover this issue when its clearly under warranty. I asked this to be noted in my record to ensure that it is known that I identified this issue while under warranty and I was told that's not possible. I feel my concerns were disregarded and until I mentioned the service bulletin he acted as if this isn't a known issue. Once I mentioned the bulletin it felt like I was now told it is an issue but we don't believe you. I found this frustrating and I felt like he was trying to also talk me out of receiving my 5k service so toyota isn't having to honor our agreement when I bought a car with a warranty. I hope for a better outcome when I come back to the appointment with the certified tech that I had to ask for.

Paul is very knowledgeable about the service of vehicles. Professional. Helpful. One of the best service writers I have worked with at Toyota of Murfreesboro. Give him a raise.

All very good. Excellent

Alex was super nice to work with!

Appreciate the quality and professional service.

Good

Fawaz did an exceptional job providing service today. He explained everything that was needed to service my Highlander and gave me timely updates along the way. He was very professional and delivered the above and beyond service I have come to expect from this dealership. 5/5