I’m totally satisfied with the service and I was able to redeem a coupon and saved $40.
Thank you
7/18/2026
Cindy P. VERIFIED CUSTOMER
She was very nice and informative.
7/18/2026
Sam A. VERIFIED CUSTOMER
Was not informed that any vehicle scheduled for diagnostic purposes was 1-2 day lead time. As I tried to get updates all I would receive was I don't know. Overall had to get my vehicle towed to another shop costing another 300 plus dollars and still no running vehicle. Overall completely dissatisfied with the shop Overall. Will not be returning there at all again, for work or personal stuff.
7/17/2026
Brandon D. VERIFIED CUSTOMER
Took 2 trips for same issue but codykept me posted and got me discount which made happy with all time and cost for a car I just recently purchased from the lot
7/16/2026
Gsa C. VERIFIED CUSTOMER
Rachel was very helpful. More of my concern is that I was told work was completed and the vehicle could be picked up, however, turned out no work had been completed at all and had to leave the vehicle again. Appreciate the shuttles to/from place of work and delivering vehicle back to VA, but may be a situation to be reviewed to discover where the breakdown was.
7/15/2026
Kirby H. VERIFIED CUSTOMER
Easy scheduling process, truck was ready on time with no issues.
7/15/2026
Jean S. VERIFIED CUSTOMER
Rachel was very helpful.
7/15/2026
Karen B. VERIFIED CUSTOMER
They did a great job and were very nice about explaining things to me but, customers time is worth something. The wait time was lengthy. I have had these types of services done on previous vehicles and I didn’t wait 5 hours.
There is no need to contact me about this; I just think there has to be a way to speed up the process.
7/15/2026
William C. VERIFIED CUSTOMER
They were supposed to call when the truck was ready for pick up. They DID NOT call. We had to call them.
7/15/2026
Fonda W. VERIFIED CUSTOMER
Great experience today for my first time service with Morris Smith. Richard Hinz was great and I appreciated a video on the inspection of my Bronco!
7/14/2026
Mikayla M. VERIFIED CUSTOMER
really enjoyed the videos of my car!! i didnt expect that!!
7/11/2026
Victoria M. VERIFIED CUSTOMER
Friendly, efficient service. And I appreciate the added bonus of a ride!
7/10/2026
Jerry E. VERIFIED CUSTOMER
Yes everything went very well Shantel was very friendly and courteous, thanks
7/10/2026
Shari S. VERIFIED CUSTOMER
She was pleasant, stayed in contact and explained any questions I had.
I appreciated her assistance today.
7/10/2026
Craig S. VERIFIED CUSTOMER
He’s a great tech
7/9/2026
Richard H. VERIFIED CUSTOMER
The support from Rachel was great. She was attentive and kept us informed on progress and what repairs were needed.
7/8/2026
Jackie W. VERIFIED CUSTOMER
Thanks to Shantell for making my appointment so smooth!
7/8/2026
Mark M. VERIFIED CUSTOMER
Great service.
7/7/2026
Ashley C. VERIFIED CUSTOMER
Richard was amazing, he communicated throughout the process and was great a returning calls. He was straightforward and got the job done in a timely manner.