Morris Smith Ford of Leavenworth Auto Repair Service

He is the best. He listens to me and understands me. He gets everything taken care of for me. I don't want to have to deal with anyone but him. He is the best.

Communication was great, Shantell exceeded all the expectations I had as well as the service team. I will continue to look forward to continuing taking my vehicle.

Richard was fantastic! Will use you again for future service/maintenance needs.

The managers were very communicative with me, explained everything to me in lament terms, very helpful through the entire process would absolutely go back again. Wonderful people wonderful service.

Receptionist was super awesome. Diagnosis was inaccurate and the suggested repair wouldn’t fix the problem. I stated it’s a 21-22 Ford common issue that was easily found online yet the expert knew better. It was reprogramming the DSP. No worries. Thank you.

Richard have always handled my car concerns appropriately. He provided outstanding customer service!

Your mechanic didn’t actually do any work. He guessed, and I was charged $215 for about 2 minutes of effort.

Shantell was professional and welcoming. Great experience!

Everyone was friendly and helpful.

Richard was extremely helpful and easy to work with. He provided excellent advice. Be glad to work with him amy time.

Thank you for all your help. Very friendly and very efficient!

Cody was great with progress updates and information.

Recommend that technicians put down paper mats when servicing a car. 3rd time at this shop and every time my floor is filthy from the techs feet.

Richard is always very courteous and professional and makes the maintenance visits easy.

I’ve had my Ford Escape since January 2024 and bought at Morris and when I went for oil change they put all the info on th Ford Escape 2015 that I leased. They should have checked to make sure they had the right vehicle plus I just had oil changed 6 months prior same place and they got it right then. Why are all my past vehicles I’ve leased on my account still? I’ve bought/leased from Zeck for 20 years. So what’s up? They had to change to my new vehicle and didn’t get my vehicle checklist. Said they’d email and they haven’t. Both gentlemen had great customer service Matt and John.

Exceptional and timely service. Thank you!

I always have Excellent service here At Ford

Very professional staff. Did exactly what was needed. Would use this dealership again.

I bought my car on April 25th 2025 brand new from morris smith. Cody called me to tell me my car was done, I asked about the noise under the drivers side door that they were supposed to look into - he didn’t know anything about it. I said I told the service dept about it when I scheduled the appointment. He said they’ll look at it. He calls me back and lets me know 2 clips are missing and they’ll put them in, not covered under my bumper to bumper warranty for some reason. He said he’d call back when it was done. Never got a call and it was 20 minutes to close, so I called. Cody answered, yes your car is done it’s $123. I said for clips? He said no you got an oil change. I responded with yes I have a 1 year service package. Cody says yeah I see it expires on the 25th - it’s only the 6th, he said I’m new here I don’t know what’s going on so he asks Rick. Rick doesn’t know what’s going on either but I have to pay for the oil change. Get put on hold for 8 minutes just for another service guy to pick up the phone, I have to explain the whole situation again. He also says don’t know what’s going on, the system says you have to pay even though your package doesn’t expire for 19 more days. None the less, I won’t be returning. I have had 4 appointments there and have had an issue 3 of the 4 times.

Cody did a great job!