Poor communication between service department members. The receptionist "Eric" is less than helpful and did not send any of my messages to Shantel. He transferred me to only have it hang up and never told my service advisor I called. I've received service here several times and if not for the proximity I would not use this service department. Ms. Shantel is kind and trying her best but the service department needs a structural overhaul.
5/13/2026
Mark S. VERIFIED CUSTOMER
I was bringing my vehicle in for service and recall for my back up camera. I was specific about it. When I bought it in, they did the works service but they didn't do the camera. They claimed they had to order it. Now I have to schedule.another appointment for the recall crap.
5/13/2026
Debra J. VERIFIED CUSTOMER
I was told it’d be probably 1 1/2 hour wait because they were very busy. I only had to wait a little over 1 hour. The young lady was very nice but professional. I appreciate good customer service.
5/13/2026
Dave P. VERIFIED CUSTOMER
Shantell was awesome thanks for taking care of my service issue.
5/13/2026
Tim P. VERIFIED CUSTOMER
The issue with the vehicle was never resolved.
5/12/2026
Sherrie R. VERIFIED CUSTOMER
Hannah was very knowledgeable and pleasant to work with.
5/10/2026
Devin P. VERIFIED CUSTOMER
She was great and did an excellent job and made sure I was cared for in the best way possible
5/9/2026
Kenneth C. VERIFIED CUSTOMER
My car is a piece of crap and I couldn't sell it to you with a clean conscious
5/9/2026
Crystal B. VERIFIED CUSTOMER
Richard was very professional and courteous. He explained thoroughly about my brakes,which i appreciated.
5/9/2026
Donna C. VERIFIED CUSTOMER
The team is friendly and informative and don't rush you through explanations about your vehicle
5/9/2026
Michael B. VERIFIED CUSTOMER
Shantell is organized and efficient.
5/8/2026
Ashley A. VERIFIED CUSTOMER
Richard is always so pleasant to work with. He is never too busy, even when it’s busy. He is always very professional and is. Always in a positive mood when I drop my car off when he’s calling me to tell me it’s finished and when I arrive to pick my car up. It is nice to feel like I’m never rushed or an inconvenience..
5/8/2026
Terry B. VERIFIED CUSTOMER
Shantell was courteous and professional. Represents Morris Smith Ford well.
5/7/2026
Jan M. VERIFIED CUSTOMER
Ms Hanna was very helpful..everything was done in a timely manner. Very polite with as busy as she was ..she attended to all my needs and questions.
5/6/2026
Jane L. VERIFIED CUSTOMER
Shantell was great! Friendly, helpful, and listened to my concerns. I really appreciate her. Keep her on board!!
5/5/2026
Victoria M. VERIFIED CUSTOMER
All of my questions and concerns were addressed, with an explanation of the recommendations. And I was in and out in a very short time.
Thank you! .
5/2/2026
Commercial B. VERIFIED CUSTOMER
Very good job.
5/1/2026
Darrell A. VERIFIED CUSTOMER
Shantell was very helpful and kept me informed. I will definitely ask for her when I visit your office again.
4/30/2026
Tom Y. VERIFIED CUSTOMER
Service was performed in a timely manner. Recycling my used oil is benefit to me since I have 4 vehicles to service.