Excellent service. You identified the issue and were able to resolve it in a very timely manner. Thanks again. Much appreciate.
2/6/2026
Shane B. VERIFIED CUSTOMER
After receiving my truck for a radiator change, there is no engine coolant in my reservoir and i have a headlight that will not turn off. I had to remove a battery post and leave my car unsecured to keep from draining the battery.
2/6/2026
Michael L. VERIFIED CUSTOMER
Excellent service
2/5/2026
Amanda K. VERIFIED CUSTOMER
By the way, our truck has not been starting. We took it into another auto shop and they said the code was from the starter. But they realized the starter was loose. And we haven't had a problem since. You had to take out the starter in order to do the torque converter. We are not very satisfied and worried about anything else that could have been missed.
2/4/2026
Sandra I. VERIFIED CUSTOMER
Tyler was ver helpful in getting my service completed. He also arranged for my car to be delivered to my house when completed as I had a conflict. He went one step farther to check my warranty for repairs that need to be completed.
2/4/2026
Dominick M. VERIFIED CUSTOMER
Richard always delivers first class attentive listens and makes sure everything is communicated clearly.
2/4/2026
Randal S. VERIFIED CUSTOMER
Had appointment for 1/26 for diagnostics to determine what the problem was with my car. You had the car all day and we called at 3:30 to find out what was going on. Tyler informed me that the diagnostics took 24 hrs so I called back the next day. Tyler’s not in and there’s no sharing of info with fellow techs. We tried calling half a dozen times and finally got someone to check if the diagnostics had even been done. It had not. Tried to talk with service manager and all we got was voicemail. We picked up the car. All we got was ghosted.
2/4/2026
Scott S. VERIFIED CUSTOMER
Richard is the best! He makes your dealership 5 out of 5 stars!
Folks like Richard is why I will always buy/service at your dealership. Please pass it on!!!! Thank you
2/4/2026
Kimberly C. VERIFIED CUSTOMER
Tyler’s communication was awesome. He reached out when they pulled the car in, explained next steps, then assured me he would call as soon as they knew what was going on with the vehicle. He did exactly as he said and called once the diagnostic work was complete. I appreciate Tyler!
2/4/2026
Janet B. VERIFIED CUSTOMER
Don’t ever contact me again!!! I will never be using this facility ever again!!
2/1/2026
Catherine A. VERIFIED CUSTOMER
Thank you and I will look out for it. I love my truck!
1/31/2026
John W. VERIFIED CUSTOMER
Very prompt and professionally done. Richard kept me informed on everything. Very appreciative that Michelle dropped me off and picked me up
1/30/2026
John S. VERIFIED CUSTOMER
Thanks team. Always professional and kind.
1/29/2026
Kenneth K. VERIFIED CUSTOMER
I was amazed that my car was exactly finished when you told me. Keep that going.
1/29/2026
Patricia C. VERIFIED CUSTOMER
Amanda is very helpful and I enjoy working with her.
1/26/2026
Eric T. VERIFIED CUSTOMER
First, I have used your Service several times and the personnel do not ever greet customers when they enter the area. They just sit there looking at their screens or phones or talking to each other. I don’t wok there, so obviously I am there for a reason that requires interaction with someone who does. Not just me, others who come in after me too. Would they like for me to just start walking around in the service area? Also, my last appointment, which was supposed to take about an hour turned into three and a half hours. The issue was fixed and completed, and that is good, but throughout the wait (which stretched through lunchtime, theirs, not mine), I wasn’t given accurate updates and had I known that it would take that long, I would have made different arrangements. They should just tell the customer what is really going on so when things change, we can adjust accordingly. I don’t know how you guys are going to stay in business because there are other Ford dealerships near by who may appreciate my business more than you do.
1/24/2026
Michelle R. VERIFIED CUSTOMER
I was happy with the overall service I received; however I asked for my contact information to be updated because they kept contacting my soon-to-be ex-husband. I thought that had been taken care of; however all of the after-visit correspondence has still gone to him. Thankfully, he forwards it on to me, but it’s still frustrating when I am trying to conduct my business apart from him!