My service advisor who is Zee was fine. I called at 11:57 to see if my vehicle was ready and was told I received a text stating it was. I did not receive the text until 12:14. When I got to the Kia dealership I pulled out my wallet to pay because I had been advised that I needed a cabin filter, and alignment and a patch put on my tire. Zee was surprised and said let me check. She saw where I had approved everything in the computer then she started checking and nothing had been done to my car. This was basically a waste of my time. Maybe you guys should go back to the human personal customer service instead of relying on your computers to take care of everything. This is the worst experience I have had since I have owned my kia. I bought it new in 2021. If this is the type of service that is going to continue I will not be purchasing another Kia
12/27/2025
Branson H. VERIFIED CUSTOMER
Lorenzo please work on your communication it really felt as if I was left in the dark with what was going on
12/27/2025
Lynn B. VERIFIED CUSTOMER
My issue is not with anyone in particular. I realize everyone is just getting used to their new space. I thought 1 1/2 hours for an oil change and tire rotation with an appt is a bit long. I previously had that service done within 30 minutes. Perhaps the waiting area will have water, coffee and maybe a snack available. My previous salesman and financial person were no longer at the dealership. These changes make me wonder what is changing and why.
12/27/2025
George H. VERIFIED CUSTOMER
A job well done promptly
12/27/2025
Barbara L. VERIFIED CUSTOMER
I really enjoyed working with Mr. Lorenzo. He was very professional and kind.
12/24/2025
Shelly R. VERIFIED CUSTOMER
Thank You for your service and backing the Veterans, God Bless and Merry Christmas
12/24/2025
Tiffany C. VERIFIED CUSTOMER
This new service team is not as attentive as the members I have encountered in the past.
12/24/2025
Billie B. VERIFIED CUSTOMER
Great experience! Lorenzo is definitely a valuable asset to your team!!! 10/10, will choose him again!!!
12/23/2025
Dorris W. VERIFIED CUSTOMER
Lorenzo was very nice and he was very helpful,because of the long wait during this very busy season. He assisted me in filling out the paper work. I really appreciate all he did to help me.
12/22/2025
Brittany D. VERIFIED CUSTOMER
Great service as alway
12/21/2025
Diane W. VERIFIED CUSTOMER
For the mechanics, please remember to reset the service reminder notification after service because it was somewhat of an inconvenience for me to have to return for that and from my understanding I wasn’t the only one. I appreciate you all.
12/20/2025
Jessie F. VERIFIED CUSTOMER
No comments
12/19/2025
Mckinley G. VERIFIED CUSTOMER
When I got home l needed to call for someone to open the garage,I discover that the phone didn't work, radio, and nothing on stereo would come on. There was no problem with the system when the car was brought in.
12/19/2025
Brigitte H. VERIFIED CUSTOMER
Imani was attentive to my needs and valued my time. She answered all of my questions and my car was serviced in record time.
12/19/2025
Kevin H. VERIFIED CUSTOMER
Completely dissatisfied, brought the truck in for what I was lead to believe was a standard oil change, tire rotation and inspection for 101.****. Also to be looked at for an interior light not functioning under warranty work. The vehicle is a 2025 with 6200 miles and the light never worked from when I drove it off of the lot. Not only was I quoted a 145+ price for additives but the work took almost 3 hours and the light wasn’t fixed due to having to order parts. My total came to $125.****. Maybe I just haven’t used a dealership but who charges parts for an oil change? Thought that was wrapped into 1 price. Either way to receive 3 different prices is crazy in itself. To have my vehicle almost 3 hours to do an oil change and tire rotation and look at a light switch which is pretty obvious it isn’t working when you operate the switch and knowing you don’t have parts on hand is also ridiculous. Thanks for the first service on our new vehicle we bought off of your lot. However we will not be using this service department anymore. The light that was ordered I would like sent to Kia of Hilton head so the warranty work can be performed by, hopefully, a more competent service department.
Thanks Kevin.
12/19/2025
Michael A. VERIFIED CUSTOMER
Lorenzo is a pleasure to work with. Zero complaints.