VERY UNHAPPY! Poor communication, no update on car progress, no answer to text, 3 calls to the service dept with 2 messages left with Alisa and no return call, no plan for pick up , and my husband had to call the dealership manager to get any information. The excuse I got when I finally got there to pick up my car was “I got busy”!! Horrible customer service. The only one who was very nice and informative was Derick the shuttle car driver . If at all possible I will never go to this dealership again.
3/25/2026
Shelia C. VERIFIED CUSTOMER
Lorenzo was very helpful and customer service friendly. I always have a good overall experience when I come to the dealership for services to my vehicle. #kiadriverforlife
3/25/2026
Jack F. VERIFIED CUSTOMER
I really appreciate you doing your best to fulfill everything I needed in a timely manner. Totally team work was superior keep up the great work. Thanks again Imani A+ service.
3/25/2026
Lakisha B. VERIFIED CUSTOMER
Imani is always professional and kind when I come through.
3/24/2026
Terri P. VERIFIED CUSTOMER
Everything was fine except the television in the waiting lounge was loud enough to wake the dead!! Seriously, it was awful!
3/23/2026
Candice N. VERIFIED CUSTOMER
My issue was not resolved. The sidewall on my tire has been compromised. I pay for maintenance to keep my car safe. This was not covered and I was told I could pay full price for my tire if I wanted to change it out. This tells me KIA county of Savannah feels my tire is not unsafe. So I will keep record of that.
3/23/2026
Gina B. VERIFIED CUSTOMER
Lorenzo was great.
3/20/2026
Tara B. VERIFIED CUSTOMER
Imani is always friendly and gets things done quickly
3/20/2026
Joanna L. VERIFIED CUSTOMER
Everyone was professional and friendly
Received a loaner until my car was ready
3/20/2026
Isaiah M. VERIFIED CUSTOMER
Imani was superb. Her diligence and special attention to my needs with my vehicle was outstanding. She was very courteous, patient, cordial and friendly. I appreciate her willingness to help and support me today.
3/19/2026
Totenna P. VERIFIED CUSTOMER
No, I will so that my air conditioning was OK. Even though it randomly started back working right before I dropped it off. So it’s clearly not OK.
3/19/2026
Tristan A. VERIFIED CUSTOMER
I am waiting for the part to be shipped and still installed. Thank you for shuttling back and forth to work. I appreciate that. Thank you
3/18/2026
Tanya K. VERIFIED CUSTOMER
Great customer service
3/18/2026
Frederick G. VERIFIED CUSTOMER
She did a great job ...
3/18/2026
Katlin C. VERIFIED CUSTOMER
Mr. Mitchell was very professional! 10 stars across the board!
3/18/2026
Sandra W. VERIFIED CUSTOMER
I did not like the service I received yesterday is more than likely I would not recommend you guys are here to anyone who's looking for a car poor service is what I received on that day of my appointment and which I was there actually an hour earlier and no one let me know
3/17/2026
Johnner M. VERIFIED CUSTOMER
The whole team was awesome. Thank you.
3/16/2026
Kris H. VERIFIED CUSTOMER
I appreciate his help throughout the oil test consumption process and ensuring my vehicle was taken care of.
3/16/2026
Rick K. VERIFIED CUSTOMER
The service was great ! …
Thank you ! … first time there …
See ya next time ! …
3/16/2026
Penny A. VERIFIED CUSTOMER
Kia always has friendly customer service that's worth coming back to.