I was extremely disappointed when I was advised the part for my vehicle hadn’t been ordered; however, Bill redeemed himself by ordering the part today which arrived in time to have it installed for pick up before end of business hours today. All’s well that ends well. Thank you!
1/10/2026
Brittany W. VERIFIED CUSTOMER
Thank for you hospitality and welcoming energy. I would like to also thank you for the information about my car.
1/10/2026
Kathy K. VERIFIED CUSTOMER
Ryan was very helpful in keeping me up-to-date on finding what was wrong with my car. He is always professional and friendly. He is also very respectful. I consider him one of my Suntrup friends.
1/10/2026
Monte H. VERIFIED CUSTOMER
Was very professional. Updated me on the service. Completed very quickly.
1/9/2026
Jeffrey B. VERIFIED CUSTOMER
Tiread depth not reported accurately.
1/9/2026
Deborah S. VERIFIED CUSTOMER
Everyone at Suntrup is great to work with!
1/9/2026
Theodore S. VERIFIED CUSTOMER
Good visit
1/9/2026
Gary S. VERIFIED CUSTOMER
Bill was very professional & him & Ryan annswered all my questions.
1/8/2026
Eva C. VERIFIED CUSTOMER
Everything went smoothly and in a timely manner.
1/8/2026
Christel G. VERIFIED CUSTOMER
My car is still at the shop and I still have rental car this vehicle is definitely unsafe and I have been making complaints since jan2023 ****-****-xxxx
1/8/2026
Sarah D. VERIFIED CUSTOMER
Thank yoy
1/8/2026
Timothy K. VERIFIED CUSTOMER
Service staff were timely and thorough
1/7/2026
Karen G. VERIFIED CUSTOMER
Tech did not put oil maintenance sticker in window, the mileage on my statement is incorrect, I was also informed that I forfeited my warranty with Nissan about the life time power train warranty because of a missed oil change. I’m very disappointed with the service given to me on 1/6/26
1/7/2026
Brittani R. VERIFIED CUSTOMER
Car is working great. I was really disappointed this time around with communication. I dropped off the car on friday and received a call asking to keep the vehicle til monday. By tuesday I called for an update and they said the part would come in wednesday and should be done same day. Never received an update the rest of the week. I had to call on the following Friday and really push to have my car back by noon. Maybe I was just spoiled to having Dave as my service tech and he communicates so well that this was a shock this time around. I know the holidays probably made it a little more hectic. Thanks for all you guys do.
1/7/2026
Crystal T. VERIFIED CUSTOMER
I appreciate everything suntrup does for my vehicle im satisfied
1/6/2026
Kevin K. VERIFIED CUSTOMER
am writing to formally express my frustration with the poor service I received regarding my vehicle repair.
On Friday, I was told by Bill that he would call me back after contacting the warranty company. I never received that call. Bill also stated that if the warranty company approved the repair, the work would be done on Saturday. I called Saturday morning and left a message, yet no one returned my call. As a result, I was without my vehicle all weekend, even though I could have picked it up Friday night. This left my family short a car unnecessarily.
It was not until today—after I called again and left another message—that someone finally returned my call.
Additionally, I need an explanation as to why I was charged $208 for work that was supposed to be covered under warranty. Bill specifically told me that I would receive a refund if the check engine light came back on. However, when I paid, I was told that this was not the case. This contradiction is unacceptable and misleading.
Due to the lack of communication, inconsistent information, and unexpected charges, I am extremely disappointed with the service I received. I do not recommend your company based on this experience.
Kevin
1/6/2026
William G. VERIFIED CUSTOMER
The whole experience at Suntrup Nissan has been exceptional. Thank you
1/6/2026
Mark K. VERIFIED CUSTOMER
Very good service. Will be back. Thank you
1/3/2026
Lucas B. VERIFIED CUSTOMER
Christian is typically who I deal with when I need service on my Altima …. And he is consistently knowledgeable, friendly, and very organized with the process.
He always goes above and beyond to ensure my satisfaction.
A++