Suntrup Nissan Auto Repair Service

Dave has always been polite, knowledgeable, and professional. If I had to rate him I’d give him a 12/10

Bill was very nice and helpful. I appreciate his help in answering my questions.

Christian was great to work with, very thorough and great communication!

Bill was courteous and knowledgeable.

On May 13, 2026 I had an appt at 9:30AM car needed .- oil change, tire rotation and safety inspection. I arrived at 9:20AM, waited about 20 minutes for someone (Shelby) to help me, told her what Services needed, she told me to wait at the waiting room. At 11:20AM, I got a text msg recommending and extra service, I told Shelby to go ahead with the work, she said it will take 2 more hours of work. By 2:00PM asked Shelby for an update, she said technician still working on it. By 3:00PM asked for another update, I was told 20 more minutes. Around 3:30PM Shelby come back and said work was ready, asked her for the safety inspection paper said she forgot to ask for that service, I told her that I really needed the safety inspection done, Shelby left and 5 minutes later come back and told me the technician stated that he'll not have time to do it. I reiterated that needed that inspection, she seems somewhat upset and left. Around 4:00PM, she got back and gave me an inspection paper, told me to go yo cashier to pay, by that time I was upset, tired and disappointed. I paid and left. It took me a few days to check all the paperwork and realized that the inspection was for the emissions and not for safety as I asked Shelby numerous times. I went back to the dealer on Saturday to get the printout for the safety inspection, but the service department was closed. On Monday May 18,2026 went to pick up my new car that I bought on May 13, first called Kenan (salesmen) asking him to help me to get the safety inspection printout, so that was ready when I arrive, when I got there Kenan told they never performed the safety inspection, so never got one of the services I asked multiple times. Just wanted to add that on previous occasions the services was good, but that May 13 was the worst.

Bill was very kind and professional. He’s the type of person I like to see when I walk into your dealership. Thank you, Bill for your kindness and for taking care of my key fob.

The service was very good

Very good experience

Christian, keep me informed On the progress of my vehicle. I was so Appreciative on the way things were Handled!!!! Thank You So Much For Your Service!!!!

Your service department is wonderful. Friendly staff updates on the progress and had my car done in noTime.

Yes

Bill( the service writer ) came to the pick up desk yelling at me after the cashier called him back because the key fob was supposed to be covered under warranty. This is my fourth or fifth bad experience with Bill and I promise it’s my last. My money is green and spends anywhere not just at suntrup service department. I one percent refuse to deal with Bill anymore. Also I authorized up to $300 on the night drop form. The total came out to 380. I’m no mathematician but 7% sales tax on $300 that’s about $21 so he went over the amount that I authorize also maybe if you would actually call customers instead of sending them a text message that would help we could’ve cleared this up before I even showed up to pick up my vehicle.

Great job! And thank you too for the car wash!

We are experiencing a rattling in the engine that was not their prior to us dropping it off for service. We will be calling on Monday.

I have bought two of my three Nissans from this dealership. I have had years worth of maintenance, totaling thousands of dollars, from this shop exclusively. That being said, after this last visit I will never return. I was treated like I was a criminal or had done something wrong towards this dealership by having my friend work on my truck as a favor. My friend who’s a mechanic and rehabs cars replaced my sensors when he discovered that one of the bolts had been stripped previously. Suntrup Nissan replaced my sensors last time so that must be when it occurred. I still expected to pay for the repair nonetheless. My friend who’s replaced the sensors was told how to by a Nissan Certified mechanic from another shop. I was told that they would have to “do a diagnostic test “to see what else he messed up.” Then service manager Ben, I don’t know the last name, insisted that I pay for two hours of work upfront. $420. I have never paid upfront for work at this shop, when I asked I was told it was my vehicle was over 100,000 miles. It was over 100,000 miles when they replaced the sensors and did the diagnostic last time and I never was asked to pay upfront. The appointment that I had made was for 1:00 I was told I’d have to drop it off and inquired about a loaner car. I was told they don’t do that but they could get me a rental that I’d have to pay $45 per day. I have on at least two occasions been given free rental cars for services over $300. I elected just to wait until it was done and I waited until Kayla came to tell me two hours later that no one had touched my vehicle nor were they going to work on it till tomorrow and I’d have to take the shuttle home. I elected for a refund and to find another place to work on my vehicle. I will never go back nor will I buy my next vehicle from Suntrup. I intend to post this review online so that others know exactly what to expect when they step out of line.

I have never had a bad experience.

Christian has always been an outstanding help with any question I have with my Nissan. Great example of an exemplary person who makes a very positive difference when I need assistance at Nissan.

Great, friendly service! Easy process.

Satisfied with service

Suntrup always does a great job for us!