Suntrup Nissan Auto Repair Service

Items on vehicle inspection report were wrong (tread depth). Second tme this has happened at Suntrup. The tire with least amount of tread depth was put on front of car (4/32) and was going to take anothet 20 minutes at minimim to correct. Didnt have time to wait so asked if I could come back and have changed. Service Manger said i would have to pay for the rotation. First i have no confidence in vehicle inspection reports at Suntrup. Second would the service manager make same decision if it was his kids car probably not. Lastly I will be getting my car serviced at another Nissan dealership.

Shelby was very professional knew all the right answers worked quickly to get the car serviced and back on the road!

I absolutely love Suntrup and all of the worker's there all wonderful to me and my puppies they do many things not just sell cars They work hard for there customers i love Suntrup Thanks very much.

Great customer service as usual. Always a pleasure coming in fir a service. Never any surprises.

Dave is great! Very professional and also has fantastic customer service!

Christian, you have serviced my Nissan Rogue before… i’m glad to have you service it again today. I feel As though you treat my car as though it were your own. There’s not a higher compliment I can give you.

My reservation was mistakenly set as drop off rather than waiting and the gentleman who checked me in spoke to the manager came back to the desk and said ok I gotcha down as waiting and had me sign the paperwork and it wasn't until 2 hours later when I finally asked for a status update that I was met with oh well wait or come back later or even go to a different location from kayla who said oh I didn't even know he had you listed under my que it was a very poor experience and a older nicer gentleman came to assist I explained to him that my concern was if the 1st person who checked me hadn't made it seem as if ok I've corrected the issue of it being drop of vs waiting and actually explained that I could possibly be waiting til end of biz on the oil change I could of rescheduled prior to this hours long wait taking place and he understood he was like I see I get it that's not right he should of explained that waiting /drop off really meant this but he didn't it just seemed like it was fixed when it wasn't ... also I did not get a milage/date sticker on my vehicle window as usual and my air pods are missing that where sitting on my console I had my airpod pros in my pocket on me and my spare airpod 4 not pro was on my console as a backup in case my pros died. Just a very disappointing overall poor experience. Kayla never did understand or have empathy to the situation the 1st gentleman who checked me created.

Shelby was great!

Great service.

Great service rep

The girl was rude and looking at her phone constantly. She was pushing a diagnostic I had talked to Ben that said it wasn't necessary. He is very kind and professional by the way. We waited an hour and a half for an oil change. When my freind walked up to see what was happening, the paperwork was on her desk while she was looking at her phone.

Bill was very friendly and helpful! I look forward to working with him again

Confusing text message made it sound like work was done without approval. No reflection on Bill.

You're welcome.

Great job getting me in and out in a timely manner. Thank you!

Christian is highly professional, friendly and cares for the satisfaction of the customer. He went above and beyond to make sure my needs were met and made sure to keep me posted and updated on my service!

Once I figured out how to get the appointment, this was one of the best service experiences I have had at a dealers. Prompt care, clear orientation about what to expect, and no update/hidden pressure to do more than I asked. Everything occurred on the expected timeline, and the car was returned clean and in excellent condition. Hats off to your service department and Chris!

Everything was great!

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I waited hours and no one did anything to my vehicle. I was told technicians could not get to my vehicle. No one explained anything to me until the very end. Your service was unprofessional.