Everyone I dealt with was very good, except for the cashier. Her body language, tone of voice and permanent frown were off putting. She didn’t exude warmth or friendliness. She definitely wanted to be somewhere else. It was nothing she said, but how she presented herself.
4/21/2026
Lori F. VERIFIED CUSTOMER
I scheduled an oil change on the website for 1130 when I got there to check in was when I learned it would be 3 to 4 hours to complete the oil change because I wanted to wait instead of dropping it off
4/21/2026
Shernita A. VERIFIED CUSTOMER
Very polite and professional customer service.
4/20/2026
Ann L. VERIFIED CUSTOMER
Great work from the whole team, including the helpful parts department. My visit was short and efficient. I hope all future visits go as smoothly.
4/19/2026
Michael H. VERIFIED CUSTOMER
Shelby Beeson provided exceptional customer service from start to finish. Shelby was professional, attentive, and took the time to clearly explain the work being done on my vehicle. This experience has completely changed my perception of automotive dealership service department! Thank you Shelby and the Suntrup team!
4/19/2026
Michele L. VERIFIED CUSTOMER
Kayla was new so I’m sure there’s a learning curve, but he did her best. I used to see Ryan Thoele but I guess he’s gone now. The cashier was not very friendly though. Didn’t even tell me where I could find my vehicle so I had to walk back and ask Kayla where it was. Need improvement here— after all, this is when you are collecting money.
4/18/2026
Eva C. VERIFIED CUSTOMER
This was my second time having my vehicle serviced here and I have been very pleased.
4/18/2026
Shauna W. VERIFIED CUSTOMER
The girl at checkout wasnt remotely interested in quality customer service which has always been a pet peeve of mine for the 2 vehicles I've purchased there. My salesman was AWESOME & I'd buy from him again if it weren't for the service.dept. When yall got the car wash going again, my vehicle came out w 2 little chips on the druvers side window, when I questioned it, "Bob" wouldn't even come talk to me but sent the poor little guy out to tell me they dont address those sort of issues and it wouldn't have been possible the damage occurred there....haven't so e a car wash since. Tried to call and he wouldn't call me back
4/18/2026
Timothy S. VERIFIED CUSTOMER
Bill was very helpful. Thanks for getting my car in and a new tire in with the short notice!
4/17/2026
Rory C. VERIFIED CUSTOMER
David was great. Extremely professional without trying too hard. Went above and beyond to get my issues addressed. Communication was excellent.
4/17/2026
Barbara A. VERIFIED CUSTOMER
I received very good service from David! Thank you!
4/17/2026
Jim O. VERIFIED CUSTOMER
Great communication and a job very well done.
4/17/2026
Kalonda L. VERIFIED CUSTOMER
I was there for 6 hours
4/17/2026
Kadar H. VERIFIED CUSTOMER
OK
4/16/2026
Richard R. VERIFIED CUSTOMER
Well done service. Friendly people. No complaints!
4/16/2026
Robert V. VERIFIED CUSTOMER
Even your feedback doesn't work
4/15/2026
Justin B. VERIFIED CUSTOMER
Dropped of at 2pm for oil change and tire rotation and didn’t get a text my vehicle was done until 6:20 and the service department closes at 6:00pm!
4/12/2026
Rudi V. VERIFIED CUSTOMER
Shelby was very welcoming and helpful. Getting the shuttle service was a great perk and the communication was greatly appreciated. Thank you!
4/11/2026
Garry M. VERIFIED CUSTOMER
David was great and is truly a asset to the SunTrup team.