I had an appointment for an oil change at 3 pm. I arrived promptly at 3:00 pm. I didn’t get checked in until 3:18. My car wasn’t ready until 4:55 pm. 2 hours for an oil change is ridiculous. I hope this can be improved.
4/23/2026
Michael S. VERIFIED CUSTOMER
2nd time David has helped me. A true professional, thank you.
4/22/2026
Roger H. VERIFIED CUSTOMER
Treated very well. That is why I use Suntrip the service work on my Frontier.
4/22/2026
John R. VERIFIED CUSTOMER
Website blows the assistant pop up is completely annoying No follow up texts or emails from appointment No updates on service while waiting I couldn’t get wireless to work on computer and parts department wasn’t helpful
4/22/2026
Abigael O. VERIFIED CUSTOMER
Suntrup nissan all the way
4/22/2026
Mary B. VERIFIED CUSTOMER
From Checkin in to paying the smoothest
4/22/2026
Edward R. VERIFIED CUSTOMER
Everyone I dealt with was very good, except for the cashier. Her body language, tone of voice and permanent frown were off putting. She didn’t exude warmth or friendliness. She definitely wanted to be somewhere else. It was nothing she said, but how she presented herself.
4/21/2026
Lori F. VERIFIED CUSTOMER
I scheduled an oil change on the website for 1130 when I got there to check in was when I learned it would be 3 to 4 hours to complete the oil change because I wanted to wait instead of dropping it off
4/21/2026
Shernita A. VERIFIED CUSTOMER
Very polite and professional customer service.
4/20/2026
Ann L. VERIFIED CUSTOMER
Great work from the whole team, including the helpful parts department. My visit was short and efficient. I hope all future visits go as smoothly.
4/19/2026
Michael H. VERIFIED CUSTOMER
Shelby Beeson provided exceptional customer service from start to finish. Shelby was professional, attentive, and took the time to clearly explain the work being done on my vehicle. This experience has completely changed my perception of automotive dealership service department! Thank you Shelby and the Suntrup team!
4/19/2026
Michele L. VERIFIED CUSTOMER
Kayla was new so I’m sure there’s a learning curve, but he did her best. I used to see Ryan Thoele but I guess he’s gone now. The cashier was not very friendly though. Didn’t even tell me where I could find my vehicle so I had to walk back and ask Kayla where it was. Need improvement here— after all, this is when you are collecting money.
4/18/2026
Eva C. VERIFIED CUSTOMER
This was my second time having my vehicle serviced here and I have been very pleased.
4/18/2026
Shauna W. VERIFIED CUSTOMER
The girl at checkout wasnt remotely interested in quality customer service which has always been a pet peeve of mine for the 2 vehicles I've purchased there. My salesman was AWESOME & I'd buy from him again if it weren't for the service.dept. When yall got the car wash going again, my vehicle came out w 2 little chips on the druvers side window, when I questioned it, "Bob" wouldn't even come talk to me but sent the poor little guy out to tell me they dont address those sort of issues and it wouldn't have been possible the damage occurred there....haven't so e a car wash since. Tried to call and he wouldn't call me back
4/18/2026
Timothy S. VERIFIED CUSTOMER
Bill was very helpful. Thanks for getting my car in and a new tire in with the short notice!
4/17/2026
Rory C. VERIFIED CUSTOMER
David was great. Extremely professional without trying too hard. Went above and beyond to get my issues addressed. Communication was excellent.
4/17/2026
Barbara A. VERIFIED CUSTOMER
I received very good service from David! Thank you!