Suntrup Nissan Auto Repair Service

Christian was awesome as always

David is excellent to deal with. I feel like I can trust him with my truck and that is saying something. I feel that the truck has been somewhat of a problem and I get all my maintenance done at Suntrup so I need somebody to trust

Mrs Kayla Stiles did a great job. I’m highly satisfied

Chris, once again, was fantastic. There was a little bit of a hiccup with me receiving transportation from the dealership to my apartment (2.1 miles away). Chris had asked for someone to transport me, told me to wait 10 minutes, and find him again if no one came. I did that, returned after 10 minutes, and he called someone again. I waited another 15 minutes before I got eventually called an uber and I let Chris know. He was extremely apologetic and to make up for that hiccup reduced the price slightly and called to confirm my availability to be driven back. Chris is an excellent provider of customer service and his thoroughness and dedication to ensuring customer satisfaction should be the model. I was pretty irritated to have that initial hiccup after someone having followed up with me last time ensuring shuttle service was available, to the point where I definitely considered not bringing my business back, but Chris’s care absolutely saved it. I hope this message is passed along to Chris so he can understand how his commitment to good service went a long way.

Great timely service!

I completely trust Suntrup Nissan and Dave Riemer with my auto needs. From purchase to maintenance/service Suntrup is hands down the best.

Always Professional

Dave kept ms informed every step of the way. Thank you!

Dave and the service team handled my situation really well. Fortunately it was just a “battery”. Thank goodness for the factory warranty.

Keys were supposed to be left with sales dept for after hours pickup. The weren’t left and it was the weekend.

Made an appointment to drop off at 830 am, had to call myself at 330 for an update to find the car wasn't even started yet. I get you guys are busy or what have you but better communication about drop off would be in order.

Bill was great, but I didn't find out that it was a possibility I'd have to leave my car overnight until I was dropping it off. I was left scrambling to figure out transportation for an extra day because I didn't get all the information I needed.

They were understaffed. They were not prepared for the work. I left without any service because they were so confused.

Car was taken in for a recall to prevent break fluid leak. AFTER pickup from dealer, break fluid leaked profusely from car causing damage to components. Returned car to get fixed. This is ridiculous!!!

Quick and easy.

Great service!

The Cashier always nice she so sweet and nice thanks you again

The recall process went well. The staff was friendly & helpful. Very clean facility.

While Christian was great, and this is NOTHING against his service - he’s a top professional through and through. I was frustrated that despite the fact I called ahead of time and confirmed with the person booking me that the part was in stock, I was very irritated to be called after dropping off my car and being informed later on that the part was in fact, not in stock. And because I do not have the ability to be inconvenienced to not have my car another day, I had to pick it up today and reschedule. Sincerely, please tell your schedulers not to make those kind of promises or set those kind of expectations. Additionally, not having a service to drop people back off at their homes or take them to work, etc. when they have to leave their car there all day is also really not great customer service. Any time I’ve ever taken any of my cars to another service provider, that is a standard practice. You all did great work with my transmission fluid exchange job back a few months ago, so I will definitely be back but seriously if people want to sit around for a few hours and wait for their car to be serviced; let them. Otherwise, offer a rides. Spending $40 on uber back and forth to get my car to not even have the job done definitely did not make me think “awesome customer service.” Be better.

Great job! Excellent service