Serra Toyota Auto Repair Service

As allays I Trust in Toyota Maintenence for fix my card thank you for be Good professional for your advice regarding what the card thank you need

Good job everybody thanks

All of my questions were answered and I did not need to have any service done today. Thank you very much.

Chris was nice, professional and polite. Knowledgeable.

Rigo explained everything to me before service and after.He was extremely informative and made my visit a pleasant one.

Cesar was great

The person who served me gave a warm service

No one is answering my call whenever i call they disconnect call service is so bad no customer care at all no one tried to listen us we regret by coming in Toyota such a bad and worst customer support

Slow or no replies to my inquiries if progress. Third time there for the same problem.I came early to show the new guy the problem last time. He sidnt let me show him. And three times I get the car back and the problem is not solved. Why is this happening. I was guaranteed a working car for a short while when ive left the lot. Its not been good since day one. Everytime i come down there its four hours. Im taking off work to do this. I want you to take this car back. Ill buy another one from ypu.

Ok so I scheduled a service that was deemed necessary by my tundra computer. When I called to schedule I was told that this service was for an oil change and a tire rotation. Then when I checked in at 6:15 PM for my scheduled service I was told that I was only do for a tire rotation. I said ok but I thought an oil change was needed every 5000 miles my last oil change was at 20000 miles. Then I was checked in and was told that service would take until 745 which is I feel ridiculous. How long does it take to rotate tires 10 minutes? I then had to find a service representative to find out at 750 pm what was happening with my tundra. I was told it was almost done, I then patiently waited and left around 755 pm. That means I was there from 6:15 to 750 pm which is quite a long time for an oil change. I will be taking my Tundra elsewhere for continued service. Sincerely, Jonathan M

Efficient and good customer service

Cesar was great,very knowledgeable and professional

Cesar was polite and professional during my service visit. He was extremely knowledgable and patient while throughly answering questions.

He was very good. Gave answers and no surprises.

John took very good care of me and explained everything well! It was a very busy day in the service department and he remained calm. Kudos ???? to John.

A rotate was done on my vehicle when it should not have been done. AJ corrected the problem immediately.

Was sent a coupon for an oil change and tire rotation. Was told I could only use one coupon. Now I will make another appointment to use my tire rotation and spend more time at the dealership that I did not want to do. With service like this I doubt I will use your dealership to search for the new car I will be needing to buy.

I had quite a few things wrong with my truck they got everything fixed up and back to me in 3 days I'm pretty happy with it

What I was satisfied with: - my service advisor. Chris Wegner. Once in the intake area, he totally took care of me considering I was told when I booked the appointment t that the procedures would take 1 1/2 hrs when Chris knew they would need the car for most of the day. He got me a loaner and contacted me when the work was completed (at no cost to me also thanks to Jacob’s care I purchase with the new vehicle). What I was dissatisfied with: - I was offered an appointment I could not make and agreed to an appointment today at 9:30. I received a text confirm of the appointment today. I then received a missed appointment text for the offered but rejected. Do better. - when I arrived on time there were three cars waiting in each lane outside the doors. 20 minutes later I finally entered the intake area of the building. Your scheduling area could do better. - the intake area is in efficient. My service advisor (SA) had to go across the area at least 3 times to get printed materials, photo copy things or get a lot attendant. At least 2 cars had to be moved around from the intake area, out to the service parking lot and back into the intake area before I could complete my intake process. You should consider a makeover and new intake area / process. - the waiting area is not customer friendly. It is small and uncomfortable, there are no surfaces to write or set a laptop on, no semi-private spaces for customers to use to be productive, take business calls etc. other dealers have these amenities. Thankfully I was afforded a loaner car and could return home. You should do better.

Car was promised to be completed by 2pm... didn't get it until after 3pm...and I just got an oil change and tire rotation...