I appreciate Chris for helping me with my request to have a technician test my truck with me so that I can show and explain the reoccurring problem that can’t seem to be solved the precious times when I took my truck to Serra! This actyakybhelpnthentechnician and problem is now solved. Appreciate Chris for accommodating and helping the process. Appreciate the technician for test drove and solving the problem!
12/31/2025
Cleaster S. VERIFIED CUSTOMER
Thanks you so very much. I appreciate your attitude and assistance. Your nice and friendly personality makes a difference in your service that I receive today.
12/31/2025
John P. VERIFIED CUSTOMER
Rigo did a great job
12/31/2025
Janet B. VERIFIED CUSTOMER
Rigo was wonderful. I will ask for him next time! 10 out of 10 service!
12/30/2025
Jesus G. VERIFIED CUSTOMER
Well done!
12/30/2025
Ashely B. VERIFIED CUSTOMER
Great customer service, thanks!
12/30/2025
Ciaran M. VERIFIED CUSTOMER
All good! Thanks!
12/29/2025
Gregg H. VERIFIED CUSTOMER
My wife and I are pleased with the way Mr. Becerra listened to our concerns and pursued a solution to the problem.
12/29/2025
Steven D. VERIFIED CUSTOMER
Service mane could not answer any of my questions and did not have the Service performed as I asked him to.
12/28/2025
Andy S. VERIFIED CUSTOMER
Excellent customer service. Very happy with the ease of making the appointment, being taken care of upon arrival and checkout ease.
12/28/2025
Ivan C. VERIFIED CUSTOMER
Rigo is a good assistant assessor
12/28/2025
Jose J. VERIFIED CUSTOMER
Cesar was extremely knowledgeable & helpful with the vehicle process. Glad he was the person to help me out.
12/28/2025
Chad C. VERIFIED CUSTOMER
John was helpful and explained everything we needed to know. The service also went quicker than we had expected.
12/28/2025
Ghialong X. VERIFIED CUSTOMER
Good.....
12/27/2025
Thomas B. VERIFIED CUSTOMER
While my service advisor has excellent customer service skills, I was surprised and frankly disappointed to learn that the charges were higher than I was initially quoted. The shop supplies and tax contributed to the higher total. On the positive side, my service advisor, Cesar Becerra, actively listened to my concerns and countered with a $50 discount. I found his effort to “make it right” commendable. As a result, I would reach out to Cesar in the future for service issues.
12/27/2025
Michael F. VERIFIED CUSTOMER
Very satisfied! And thank you John for the ride home while my vehicle was being serviced!
12/27/2025
Kelly B. VERIFIED CUSTOMER
Gilbert was GREAT! He did and handled things appropriately. I’m however HIGHLY disappointed that 5 tire rotations performed by this facility- and never in one of those instances was a recommendation for an alignment provided. This negligence on behalf of the service department, that I am trusting to provide accurate recommendations for service, results in a vehicle that is not even 2 years old needing 4 new tires. The trust is broken - I rely on the guidance and recommendations of the service department to ensure required maintenance is performed.
12/27/2025
Molly T. VERIFIED CUSTOMER
Great service, thank you!
12/27/2025
Lisa B. VERIFIED CUSTOMER
He explained alot before & after my appointment. Thorough & polite.
12/27/2025
Amir D. VERIFIED CUSTOMER
Michael Alton demonstrated a very high level of knowledge, professionalism and dedication to addressing my concerns and questions, as a customer. I highly recommend him as a service advisor at Serra Toyota.
Amir D