Their was a part that was installed in my vehicle then sprung a leak right after installation so I brought it back and it was reinstalled at no charge to me because it was from the same part that was installed. Thanks Toyota Team!!! Happy Friday the 13th and Happy **** Day weekend.
2/14/2026
DANIEL B. VERIFIED CUSTOMER
Very professional great job !
2/14/2026
Ramon W. VERIFIED CUSTOMER
No, not looking for a new car. I accidentally hit the blue button.
2/12/2026
Robert K. VERIFIED CUSTOMER
Serra needs to be more forthright and detailed in communications. I had to ask for information that I believe should be provided in your communications. I had a bit of a problem with how long it was taking for you to receive the parts when there is a major toyota distribution center about 100 miles away.
I'm sure that the work was done correctly and I appreciate that.
You could have also washed it. I know that you gave me a ticket to do so myself but a dealer should do that for their customers.
2/12/2026
Gregory F. VERIFIED CUSTOMER
No one explained what was done. And the low tire pressure light is on
2/12/2026
Kamaluddin N. VERIFIED CUSTOMER
the are doing great service
2/12/2026
Karen M. VERIFIED CUSTOMER
Very courteous
2/12/2026
Jeffrey B. VERIFIED CUSTOMER
Had the car there less than a month ago. Vehicle inspection report was perfect. Now suddenly we have an oil leak in several places and they also recommend brakes. Very disappointed in the communication and lack of professional work. Will be taking to a 2nd place for another opinion.
2/11/2026
Esar H. VERIFIED CUSTOMER
You provided excellent service and your colleague's attitude was very good and I am satisfied. Thank you.
2/11/2026
Janet G. VERIFIED CUSTOMER
Gilbert was respectful from start to finish as well as knowledgeable. I felt more comfortable in the service area because of his personality.
2/11/2026
Claudia D. VERIFIED CUSTOMER
Chris was extremely Pleasant and highly competent.
2/11/2026
Patricia A. VERIFIED CUSTOMER
He was kind, helpful, and just really nice. Probably the best service experience I’ve ever had at a dealership. Sure hope Serra Toyota appreciates this fine young man!
2/11/2026
Barbara C. VERIFIED CUSTOMER
Fantastic service. I am looking forward to your remodel. That takes courage. Wishing you all the very best. You are appreciated.
2/10/2026
Dale G. VERIFIED CUSTOMER
All went well
2/10/2026
Adrienne L. VERIFIED CUSTOMER
John was amazing, very professional, excellent communication with explaining our services. Went above and beyond to answer all of our questions and fair prices. Thanks John
2/8/2026
Kurt W. VERIFIED CUSTOMER
Looks like a typo in Mr. Ramirez' name. Please consider correcting this error.
2/8/2026
Maria C. VERIFIED CUSTOMER
Great customer
service again.
2/7/2026
Marsita H. VERIFIED CUSTOMER
Short time service. Very satisfied
2/7/2026
Rosalie Z. VERIFIED CUSTOMER
Keep doing a great job!!
2/7/2026
Jeanne V. VERIFIED CUSTOMER
My service advisor is Rigo Ramirez.I said I wanted to come in today, February 4th. Rigo was very accommodating and confirmed my appointment for that day. He is very professional, explained what they were going to do and how long it would take.
Rigo walked me into the waiting area, told me to enjoy snacks and beverages.
He made me feel so welcome.
Jeanne V