I waited 3 hours for my maintenance when I was told it would take 1.5 hrs. There was a recall that needed fixed and I would have liked an update that it would take an additional 1.5 hrs.
4/21/2025
Robin B. VERIFIED CUSTOMER
Cords is a gentleman and an ultimate pro! Pleasure to deal with.
4/20/2025
Angela F. VERIFIED CUSTOMER
My experience was great as usual. From the beginning driving into the service lane, to Travis doing a great job explaining everything from my service to operating my loaner car, to the communication about what else was needed to be done, to picking up my car. Everyone was professional and friendly. I’ve always had an excellent experience at Metro Lexus!
4/19/2025
Brittany P. VERIFIED CUSTOMER
Jeff always does a great job! very knowledgeable, I’d recommend him to anyone looking to have a long term advisor for their Lexus
4/19/2025
Jackie A. VERIFIED CUSTOMER
The service department is spectacular
4/19/2025
Angelica J. VERIFIED CUSTOMER
Cordis’ communication to keep my husband and I up to date on my car was exceptional. Cordis was understanding to my work schedule and extended me grace when I was unable to immediately respond.
From start to finish he was thorough, helpful, and patient. We feel like our business is valued , and Cordis was top notch!
4/19/2025
Susan M. VERIFIED CUSTOMER
Paul Cooper does an excellent job!! Represents Metro Lexus in a very high standard!!
4/19/2025
Theresa K. VERIFIED CUSTOMER
Paul was great - informative and helpful - TY Paul
4/19/2025
David R. VERIFIED CUSTOMER
dedicated and hard workers! they go out of their way to serve you.
4/19/2025
Karen S. VERIFIED CUSTOMER
Kept me abreast of what was going on with my car . Found a Delivery Specialist (Tysean) who helped me understand the phone connection with my car. Both Jeff and Tysean went that “extra mile “ to make my visit uncomplicated.
4/18/2025
Gary S. VERIFIED CUSTOMER
Jeff is great! Customer service is top tier!
4/18/2025
Ed D. VERIFIED CUSTOMER
Is simply the best rep you have
Very detailed and precise. Let you know everything that’s going on with your car at all times.
Great person definitely deserves to be in management
Happy Easter, Ed and Colleen DeBarr
4/18/2025
Michael R. VERIFIED CUSTOMER
5 Stars always!
4/18/2025
Lawrence M. VERIFIED CUSTOMER
Jeffrey is Always Great to work with!!
4/18/2025
Jon P. VERIFIED CUSTOMER
Jeff was friendly, accommodating and thorough. He also discovered and resolved a tire issue satisfactorily. A pleasant and rewarding experience. Jeff is a valuable asset for Metro Lexus.
4/18/2025
Sebastian C. VERIFIED CUSTOMER
Jeff Miller interrupted his lunch so service could begin early on my car since I had arrived earlier than my scheduled appointment. I live in Geauga county .
He was professional, polite and accommodating. I have owned Lexus cars for over 25 years. This by far was my best encounter.
4/18/2025
Marta K. VERIFIED CUSTOMER
He did great and explained everything.
4/18/2025
Beverly J. VERIFIED CUSTOMER
Great Service!
4/18/2025
Karen K. VERIFIED CUSTOMER
I was very impressed with how quickly Adam and Robert got me checked in this morning before work. I was very satisfied with the job today and the customer service was outstanding.
4/17/2025
Marie W. VERIFIED CUSTOMER
Adam is always very friendly and professional. He is a great asset to Lexus.