FYI, Adam is sharp. Customer Service is at an alll time low in my opinion…BUT NOY AT METRO LEXUS!!! You guys rock from the facility, amenities, I was able to work like I was in my office, but your coffee is better. Adam would briefly check in on me and give me staitus updates as needed, however, I’m blown away and will take the Lexus I had InspecTec back to Metro to complete other recommended services. Why go anywhere else when you get that level of service in Clevelamd…my motto is why drive anything else because of the quality of the vehicles…but the service is even better. In my lie line of work it’s Lillie going the am elite restaurant the food should always be great and if accompanied by top level service..that makes the “Complete Unforgettable Experience” keep it up.-Jude
6/17/2025
Nancy W. VERIFIED CUSTOMER
Cordis is great! Efficient and professional service.He’s a keeper!
6/17/2025
Richard S. VERIFIED CUSTOMER
Quick service!
6/17/2025
Abdelmenem D. VERIFIED CUSTOMER
Travis did a great job. Metro Lexus service is the best!
6/16/2025
Kathleen N. VERIFIED CUSTOMER
Cassie is very thorough and efficient.
6/16/2025
Peter S. VERIFIED CUSTOMER
Left grease marks over a number of places on the exterior. I realize however the car wash was down which usually takes care of those issues.
6/15/2025
Steve W. VERIFIED CUSTOMER
Hello,
I was supposed to get another stem cap for one of my tires but did not. Also, after I got home, I noticed my new tire has a nail in it.
Can someone call me Monday?
Steve W
6/14/2025
Ken N. VERIFIED CUSTOMER
Extremely nice and helpful
6/14/2025
Daniel C. VERIFIED CUSTOMER
Cassie was great! Thanks!
6/14/2025
Sheila K. VERIFIED CUSTOMER
Thank you for all you folks do!!! Amazing service!! Appreciate your wonderful staff of great people!!
6/13/2025
Carol G. VERIFIED CUSTOMER
He always takes very good care of us!
6/13/2025
Richard K. VERIFIED CUSTOMER
You are always great and I never feel taken advantage of
6/13/2025
Fehlan Insurance. VERIFIED CUSTOMER
Cassie is the best! Very informative and she is very customer service oriented.
6/13/2025
Brian M. VERIFIED CUSTOMER
Adam was attentive and helpful. I think service could have been quicker I resolving the camera issue in that my research pointed to one method of correcting the problem as it turned up to be the solution.
Otherwise everything terrific!
6/12/2025
Lee W. VERIFIED CUSTOMER
Paul and the whole team are all competent professionals who went above and beyond to make my visit an enjoyable experience
6/12/2025
Terri K. VERIFIED CUSTOMER
Very pleasant experience.
6/12/2025
Barry J. VERIFIED CUSTOMER
Jeff has provided outstanding customer service
6/12/2025
Gennadiy B. VERIFIED CUSTOMER
Exceptional hassle free service. Very professional, thank you Jeff, definitely will be back for more service and will recommend for others. Thank you