Lexus of Cleveland Auto Repair Service

Very helpful

Great service and great automobile. Most efficient and pleasant service ever. Thanks

Extremely pleased with Mr. Miller’s assistant in repairing my vehicle. He was very professional and kept me informed of my vehicle’s status. I couldn’t have asked for better service. Great job!!

I will be calling first thing in the morning to express my once again concerns of something that was not taken care of properly in my car. I am not a happy camper, it takes time for me to come from the East side all the way to the west side dealing with something that should have been taken care of in the first place..... Cordis is a very nice person this has nothing to do with him he's always very very kind. I will be calling Dan in the morning about my concerns

Great service got me in with out an appointment took care of my service needs!

Excellent follow up

Excellent professionalism, thorough care of my car, and explained service needs clearly and efficient turnaround. Of course, getting a loaner was icing on the cake! Makes we want to buy another one!

Well done. Super job!

Hilary was very knowledgeable of both the vehicle (RX350) and services required to keep them in fine condition. She was very pleasant to work with And is an asset to her team.

Hilary was great!

The service I receive at Metro Lexus make the more than two hunted mile drive a great business decision. I have NEVER been disappointed.

Very professional

Hillary was great what bother me is that I was quoted over $1000 to replace a upper ball joint on my car I was shocked to say the least I rec three other quotes from reputable scar repair shops none above $400 for the same job and the same part I am very disappointed

He was very attentive and promptly called and explained the problem with the AC

Jeff is doing a great job for the Service Dept.

I was a bit surprised that I didn’t get a car wash.

Friendly and timely service.

All went well! I appreciate the mask. I forgot to ask about reprogramming so that all doors unlock when you put the car in park! Ugh. Drives us crazy.

All good.

I’m very sorry to report that I have not experienced satisfactory customer since my purchase in February. Upon purchase there was 1 key fob provided. I was told another would be mailed to me. Instead I received a call in April and told to come in for service to have my key programmed. I asked to please hold the key, as I was in comfortable with current status of Covid-19. I would make an appointment to have key fob programmed and to have a noise concern looked at my service department in near future. I did bring my vehicle in for service to have key programmed and noise concern on Thursday 6/4. Received a text on Friday @ 6:19pm stating my vehicle was ready for pickup. I replied to the text that I work Saturday’s and would be in Monday @ 10am. My expectation was that when I arrived Monday @10:00 my car would be washed and ready with the 2nd key fob. When I arrived today I was told the key was made in March but could not be found at the dealership and I would need to contact my salesperson, Desiree, for further info. Disappointed that Cordis, the Assistant Service Manager, didn’t take ownership to resolve the matter. Cordis then asked me to wait inside the dealership while my car was washed. I had waited 30 mins when Desiree, my salesperson, walked past and asked if I was in for service. I explained my frustrations to Desiree, who stated she would handle. Another 5 plus minutes passed before Cordis came to me and said the car had been ready and blamed the car wash guys for not telling him. Cordis and I then walked to my car which was not washed and covered in pollen. Cordis addressed me as ‘Dear’, which I found extremely patronizing, and apologized. At this point I was so frustrated I just got in my car and drove away. The matter of the key fob is unresolved and my beautiful Lexus filthy.