Excellent man. Give him a pay raise. I accidentally left my money clip in your liner. I called Jeff he found it and l picked it up the next day. I had warranty work done and it took a few days. Very accommodating helpful. You have a good one with him. Do your best to keep him.
7/4/2020
Shawn W. VERIFIED CUSTOMER
Experience was great!!! Very informative!!!
7/4/2020
Meghal P. VERIFIED CUSTOMER
I was told the appointment would take 1 hr to 1 hr and 15 mins and the appointment ended up taking over 2 hours to swap out a tire. Also there was no hand sanitizer anywhere in the showroom.
7/3/2020
Hussain S. VERIFIED CUSTOMER
ABOVE AND BEYOND. The service department at Metro Lexus is phenomenal. No wonder why, Lexus is #1 when it comes to service. A day before the holiday I got my oil change, upon entering the garage I was greeted by Jeffrey Miller. he informed me it would be two hours or less for the services to be completed. I was in no rush but had a few errands to run, I kindly asked if anyone can give me a ride or if he had a loaner. Within a minute he provide a loaner and I was out of the dealership. THAT’S SERVICE. I was updated on my services. Received a text message with a link to payment. I paid and my car was ready to be picked up. Thank you!!!!!!
7/3/2020
Jelena D. VERIFIED CUSTOMER
They are fraudsters. I asked for Freon recharging. They told me they couldn’t until they tested for leaks and cost for it is $79. When I got a bill they charged 179$ for it and 16$ for Freon.
In translation for the 16$ real work they charged $200
7/3/2020
Denise K. VERIFIED CUSTOMER
Hilary was fantastic and a great add to you team. Very helpful and explained everything in detail.
7/3/2020
Aslim A. VERIFIED CUSTOMER
Great service form the Lexus team.
7/3/2020
Ragaie K. VERIFIED CUSTOMER
Every thing went well
7/3/2020
Marek B. VERIFIED CUSTOMER
Excellent service ????
7/2/2020
Rinette S. VERIFIED CUSTOMER
Thank you for making me feel safe. Cordis is always wonderful to work with and see.
7/2/2020
Michael A. VERIFIED CUSTOMER
Jeff was very professional and called regularly with updates, I was not the happiest with the quality of work and knowing that my car was at idle for a period long enough to burn up 1/4 tank is concerning. To be fair I am picky about my car and how it’s treated
7/2/2020
Tran N. VERIFIED CUSTOMER
Roger is the best!
7/1/2020
Paul M. VERIFIED CUSTOMER
I experienced a pain point initially when speaking to Roger Berry, the matter escalated to involve the Vice-President and the after sales Director, Dan Booth. The outcome yielded a pleasant and resolved matter, which I am completely satisfied with.
7/1/2020
George C. VERIFIED CUSTOMER
Roger Berry is a knowledgeable, professional, personable member of your service team. Most impressive person. Excellent visit with all tasks performed well.
7/1/2020
Lori M. VERIFIED CUSTOMER
Roger was super friendly, listened to all of my concerns, and was very helpful.
7/1/2020
Margaret W. VERIFIED CUSTOMER
Nicely accommodating for my 89 year old husband and for me. After services I always leave with a feeling of confidence of how my Lexus will serve us.
7/1/2020
Joann H. VERIFIED CUSTOMER
When I purchased my vehicle on Saturday it didn’t have a 2nd key. So, I was told that you would get me one on Monday. Customer service called me to make an appointment on Monday, but you didn’t have many available time slots to choose from, so I chose 7am so that I could go to work afterwards. I arrived at 7am and was told to wait in the lounge area. After approx 40 minutes I was told that my 2nd key was not available and that I would have to come back. I wasn’t too happy that I had to get up early, waited for 40 minutes and have to come back. Also, when I purchased my car carpeted mats were supposed to be included but there were only rear mats in my car. My sales person did notify Service and a new set of mats were waiting for me.
I will say that everyone was super nice, but this was inconvenient. A 2nd key is being ordered and they will call me back when it arrives to set up another appointment.
7/1/2020
Robert D. VERIFIED CUSTOMER
Roger has outstanding customer support. He's empathetic and willing to go above and beyond for his customers.
7/1/2020
Gilbert K. VERIFIED CUSTOMER
I was treated with kindness and respect, kept informed of the progress of the service. Considering the the numerous items taken care of, it was done in a timely manner. I returned to a sparkling clean thirteen year old car. Thank you to Josh for your assistance.
6/30/2020
Danielle F. VERIFIED CUSTOMER
I asked for my car to be service by 4:00 i called at 3:30
And wasnt even brought Into the the shop yet?? Battery change/oil change/tire rotation seems to ride rough at high speeds!