Hilary was extremely polite, competent and very knowledgeable in her position. She appears to be an asset to your company.
11/11/2020
Jacquelyn S. VERIFIED CUSTOMER
Everyone was so helpful and friendly. I am more than pleased with my service.
11/11/2020
Patricia S. VERIFIED CUSTOMER
I'm very satisfied with the work and the time of working on it thank u so much
11/11/2020
Sharolyn S. VERIFIED CUSTOMER
I feel the service at Mtro Lexus was high quality. I was well informed about what I I need to know regarding my vehicle. The personnel were friendly and efficient! Service was great, and my car was in great condition when I left the service center. It was a great experience.
11/11/2020
Pedro N. VERIFIED CUSTOMER
Joshua Jancha did a fenomenal job. He explained to me the entire process when I dropped off the car and the next day he called me to inform me about other services that my car will need in the near future. He later called me again to inform me that the car was ready.
11/11/2020
Vincent B. VERIFIED CUSTOMER
Jeffrey provided great customer care by keeping us well informed. He went the extra me by discovering an error that Lexus of Serramonte had made before we bought the car. The only thing that could have been better was if Metro Lexus had called them directly to work out payment of the repairs instead of putting that back on us to work out.
11/10/2020
Svitlana K. VERIFIED CUSTOMER
Yes/ I’ll do
Everyone was very kind and did great job
11/10/2020
James R. VERIFIED CUSTOMER
Great job. Service was perfect as usual. You make it worth driving 208 miles to deal with you!
11/10/2020
Michael B. VERIFIED CUSTOMER
Cordis Bunch took care of situation that was guaranteed by sales person, turned out to be false to get you into a car sale and very misleading and upsetting. He was professional, along with Paul Y. The tech who always goes above and beyond service. Made today a good experience. Paul Yakovets is outstanding! Great caring individual and professional.
Communication between sales, management needs improvement. Lots of mixed messages and promises to get you into a car but when the time arrives no go on oil changes as promised. Bait and switch. Bad news for Lexus.
Thank you!
11/10/2020
Quratulain S. VERIFIED CUSTOMER
Cordis, excellent professional specialist. Like Lexus as prestigious brand, Cordis make me feel that. Thanks alot
11/10/2020
Susan G. VERIFIED CUSTOMER
I did have to wait a while to check in my car and there was a coughing kid. I obviously was not happy about that. The child did have a mask on but it was slipping below his nose. I feel you should have more help so people aren’t waiting.I had arrived at my appointment time but there were not enough help. I was completely happy with Jeffrey Miller. He was very professional and friendly.
11/10/2020
Cynthia G. VERIFIED CUSTOMER
Very positive experience. I love my Lexus and Metro Lexus is a wonderful dealership. Joshua was very courteous and professional. The waiting area was very comfortable.
11/10/2020
Reggie J. VERIFIED CUSTOMER
Always a good experience at Metro.
11/9/2020
Firas S. VERIFIED CUSTOMER
Thank you for awesome service as always
11/8/2020
Louis T. VERIFIED CUSTOMER
Metro Lexus and Cordis Bunch truly understand the meaning of SERVICE. They provide the highest level of service I have ever experienced. They go out of their way to please the customer. The friendly atmosphere at Metro is very welcoming!
Thank you!
11/8/2020
Richard G. VERIFIED CUSTOMER
Thanks
11/8/2020
John C. VERIFIED CUSTOMER
Always a great experience having my service done at metro Lexus
11/8/2020
Stephanie R. VERIFIED CUSTOMER
The customer service at Metro Lexus is amazing!
11/8/2020
Ferdinand A. VERIFIED CUSTOMER
Josh is thorough and personable. He exceeded my expectations and he is a good representative of Lexus.