I have received 5 follow up e-mails after the service.
Why?
3/31/2021
Perisha W. VERIFIED CUSTOMER
I'm always 100% satisfied with Lexus customer service !!
3/31/2021
Kim L. VERIFIED CUSTOMER
Always caring!
3/30/2021
Roger S. VERIFIED CUSTOMER
Missed the car wash. Not his fault. Too far to travel to get one this week
3/30/2021
Levon K. VERIFIED CUSTOMER
Great service. Quick, punctual and proper. Love this place
3/30/2021
Deborah S. VERIFIED CUSTOMER
Cordis is awesome! Always attentive when I need service for my vehicle.
Thank you!
3/30/2021
Elizabeth P. VERIFIED CUSTOMER
This was my first time at Metro Lexus. The porter at the front - i feel so baf I cant remember.his name, but he wears a fancy gps garmin running watch. And has good fashion. He was the best. Customer.facing employees are the literal backbone. I will always drive a Lexus - this is my 5th one - because of the quality but I will only go to certain dealerships based on the customer service. Its employees like these that keep customers.
Also my service rep Jeff was good. There was feedback about some "possible" oil seal concern yellow check on my paperwork that confused me. If its not a concern but its been pointed out, thats seems contradictory to me. Nevertheless I think thats lies more with techs and procedures than Jeff. All in all I will most likely return.
3/30/2021
Vernor David. VERIFIED CUSTOMER
Excellent, as usual.
3/29/2021
Tracy H. VERIFIED CUSTOMER
Outstanding, we will ask for Jeff anytime our cars need service, we also love the brand. Craig Harrison
3/28/2021
Richard W. VERIFIED CUSTOMER
I am always treated with kindness and professionalism and helpful. Great experience again!
3/27/2021
Tamara T. VERIFIED CUSTOMER
I felt pressured to make a an unnecessary purchase. I didn't like his attitude and how he handled my car situation. I was thoroughly upset. I was completely unsatisfied. I felt like I couldn't ask questions without negative feedback.
3/27/2021
Maxine L. VERIFIED CUSTOMER
Josh was very polite, attentive to my needs and went above and beyond to ensure my needs were met.
3/27/2021
Jacqueline E. VERIFIED CUSTOMER
I will be happy to give a survey. I was completely happy with my service
3/27/2021
David N. VERIFIED CUSTOMER
Sal was GREAT, except NO COOKIES!
3/27/2021
Roberta M. VERIFIED CUSTOMER
Great fast service!
3/27/2021
Lawrence N. VERIFIED CUSTOMER
I’m very pleased with the service I received from your dealership. I’m a fourth vehicle customer now and will stay a customer in the future...Thanks, Lawrence N
3/27/2021
Joseph G. VERIFIED CUSTOMER
Very quick and efficient service.
3/26/2021
Tim K. VERIFIED CUSTOMER
Sal was personable, helpful and professional.
3/26/2021
Deborah P. VERIFIED CUSTOMER
Always a smooth process. Thanks for the loaner vehicle.