He was very friendly and professional. Most importantly to me he kept his word. He got my car back to me when he said he would.
7/16/2021
Stephen P. VERIFIED CUSTOMER
Jeff is always great to work with. I would also like to recognize and say thank you to receptionist Marcia, who was so kind and thoughtful to purchase a snack for me from the employee vending machine. I was at the dealership to replace a damaged tire and with nothing to eat for lunch.
7/16/2021
Kartar K. VERIFIED CUSTOMER
Good Job. Thanks
7/15/2021
Peggy D. VERIFIED CUSTOMER
It was only my first service and was free. The car is brand new. They were finished in less time than they said, which was great!
7/14/2021
Annette H. VERIFIED CUSTOMER
Jeff is always pleasant, knowledgeable and efficient!
7/14/2021
Nathan L. VERIFIED CUSTOMER
All personnel involved were concerned with my satisfaction. Job well done
7/14/2021
Shannon C. VERIFIED CUSTOMER
Always outstanding service. The personal touch paired with exemplary service is a win win. Such a pleasure to do business.
7/13/2021
Sarah B. VERIFIED CUSTOMER
The scratch was repaired great! I still wish the car didn't pull to the right but apparently that is normal so I'll just have to adjust as I learn the car and drive more. I've really enjoyed all my experiences with Metro Lexus! Thank you!
7/13/2021
Hannah R. VERIFIED CUSTOMER
Paul was friendly, willing to help and kept me updated on the status of my vehicle. My experience with the service department was great and I am very happy with the end result of my vehicle. Thank you!
7/13/2021
Gary M. VERIFIED CUSTOMER
When I scheduled the appointment, I was told it would take an hour. When I brought it in, I was told 1 hr 20 minutes “worst case”. It took 1 hr 40 minutes. Only an issue because I had to be at work.
Otherwise, a much better experience than my last visit to MetroLexus. :-)
7/13/2021
Lynnetta A. VERIFIED CUSTOMER
I am always satisfied with the service I receive with the entire team
And the great service is one of the reasons I continue to stay with the Lexus brand
7/13/2021
Mark B. VERIFIED CUSTOMER
Car nicely cleaned. My wife loves the aquarium while waiting.
7/13/2021
Larry G. VERIFIED CUSTOMER
Lack of communication within the service department.
7/13/2021
Louise G. VERIFIED CUSTOMER
Please change phone number on file to 216-337/9765
That is the number for Louise G
7/13/2021
Thomas M. VERIFIED CUSTOMER
All my dealings with Metro Lexus has been top notch. Thank you for the great service.
7/13/2021
Jerome M. VERIFIED CUSTOMER
Best service ever! Car runs like it is new. I real. The mechanical work was first class.
7/11/2021
Tahia C. VERIFIED CUSTOMER
My vehicle was dirty when I picked it up. The rep offered to rewash as he saw it was dirty also.Due to work obligations. I could not wait.
7/11/2021
Katie M. VERIFIED CUSTOMER
I received great service!
7/11/2021
Michelle F. VERIFIED CUSTOMER
Jeff is the best service professional that we have ever dealt with. Superb customer service!!!