Dave was outstanding! Very professional and easy to talk to. Kept me informed on the progress of my services. He couldn’t be any nicer!????
9/27/2021
Muntaha D. VERIFIED CUSTOMER
Very good customer service
9/27/2021
Nadia R. VERIFIED CUSTOMER
Jeffrey went above and beyond to help me understand my cars current status and possible future needs, and to connect me with the best strategy to meet them. I Would return for the quality of the experience overall, but especially for the kind of service Jeffrey offered. I’m appreciative!
9/27/2021
Abdelmenem D. VERIFIED CUSTOMER
Josh is great. Always helpful
9/27/2021
Tonya A. VERIFIED CUSTOMER
Pi have a $200 gift card but they are saying it's an issue. Like expired, cash don't expire.
9/26/2021
Elizabeth C. VERIFIED CUSTOMER
Cassie was super sweet and accommodating! Entire staff at pickup Day picked up where she left off. Cassie communicated Effectively and listened to my needs. The entire service team was awesome! Best experience i have had in Cleveland since moving here from Los Angeles! See you soon!
9/25/2021
Sara S. VERIFIED CUSTOMER
This is the first time I’ve had a less than stellar experience with Metro Lexus. When I was signing paperwork for the loaner vehicle, I was told that the car had 3/4 tank of gas. I signed acknowledging that- but I should have verified first. When I got in the car, it only had 1/4 of a tank. So I had to turn around and go back to the dealership (was only about a minute away). We revised the paperwork, but still, it was a pain because I almost immediately had to put more gas in the car. I don’t mind that the tank wasn’t full, but 1/4 full is a bit below standard for a luxury car dealership.
When I picked up my vehicle the next day, I immediately noticed that it wasn’t vacuumed at all. I do t expect a pristine detailing job, but in the past they have always ran the vacuum through it a bit.
I do want to note that every Lexus employee I interacted with was extremely professional and kind. I was just disappointed in the level of detail that was put into my loaner and my car.
9/25/2021
Jennifer M. VERIFIED CUSTOMER
Cassie is such a professional, and could not be nicer. She is the best!!
9/25/2021
Samuel E. VERIFIED CUSTOMER
You guys were awesome ty very much. Ps get a shim for your key cutter. I'm not the only person with a gs350. C'mon you should be able to cut keys for all lexus models lol. Service was great and it was a pleasure.
9/24/2021
Gayle P. VERIFIED CUSTOMER
Excellent service as always.
9/24/2021
John K. VERIFIED CUSTOMER
The service appointment was handled very professionally and efficiently.
9/24/2021
Andrea J. VERIFIED CUSTOMER
Great job..I was in and out. Service was pretty awesome ???? thanks
9/23/2021
David U. VERIFIED CUSTOMER
I have never been disappointed in my service at this dealership.
9/23/2021
Terrence H. VERIFIED CUSTOMER
I am concerned that your service department pocketed a diagnostic fee, After I was told any repair that is covered by Lexus, there would be no fee… The service manager simply stated; the repair was a goodwill coverage, and if I wanted my diagnostic fee back I should get it back from Lexus brand engagement. I stated I didn’t pay Lexus brand engagement, and why would they make me whole, I received very little response. I did speak with mr Stanley my case manager, and he advised that should not have happened, and someone from metro Lexus would follow up with me….I am currently still waiting to hear from your dealership??
9/23/2021
Carol H. VERIFIED CUSTOMER
Cassie was friendly and accommodating. A pleasure to work with.