The Lexus dealer in Florida added a charge of several hundred dollars for nitrogen in the tires along with other charges for other items not included in the window sticker price. Now I find that not all Lexus dealers even offer nitrogen. Lexus needs to get its act together. You readjusted my drivers seat and put the cruise back on auto steer. If I steer what is the point of the car trying to steer and fighting me by trying to change lanes all of the time. A real safety hazard. Poor service on a very bad automobile.
10/24/2022
Eloise D. VERIFIED CUSTOMER
No comments . Thank You !
10/23/2022
Michael R. VERIFIED CUSTOMER
Jeffrey explained in detail what was going to be done. He also explained why it was going to be done. Jeffrey explained how the electronic notifications would be sent. I also would like to commend the tech who worked on my RC for his attention to detail and how both Jeffrey and him took videos and pictures of the car as part of the overall service documentation.
Well Done!
10/23/2022
Christine G. VERIFIED CUSTOMER
He was wonderful ! Professional and supportive -
10/22/2022
Moussa N. VERIFIED CUSTOMER
Always satisfied with the high lecrr we l of customer service.
10/22/2022
Judith W. VERIFIED CUSTOMER
We want to chk buying our NX
10/21/2022
Terry R. VERIFIED CUSTOMER
Paul Cooper was outsatanding. Very professional , communicated in a congenial manner and really interested in my car be serviced and returned in a timely manner. After going over a couple things I need done, Paul pointed out a couple maintenance items I should consider addressing. I ended up adding 3 additional items which made much sense. I’m glad they were brought to my attention. Paul also was able to loan me a car until my car was ready.Paul was great to have as an advisor! And Metro is a great dealership!!
10/21/2022
Marquel B. VERIFIED CUSTOMER
Jeff always treats me exceptional care! He is patient with me and answers all of my questions. He truly loves what he does and it shows!! You have a gem in Jeff!!
10/21/2022
Edgar G. VERIFIED CUSTOMER
My appointment went well today as always. The service dept. team was courteous and very helpful. Our car was ready in the time promised. We always know our car is in good hands with The Lexus Team.
10/21/2022
Lamont W. VERIFIED CUSTOMER
Service was timely ,no complaints
10/21/2022
Matthew W. VERIFIED CUSTOMER
Team was great. Went above and beyond.
10/21/2022
Leo S. VERIFIED CUSTOMER
Excellent service!
10/20/2022
Paul W. VERIFIED CUSTOMER
Excellent service. Very satisfied. Jeffrey was a pleasure to work with. He fully and fairly balanced my interests with Metro's.
10/20/2022
Jaco Manufacturing. VERIFIED CUSTOMER
Email was sent to your service department with my issues
10/20/2022
Harry W. VERIFIED CUSTOMER
In and out in 90 mins; service rep and dealer staff were outstanding. All big reasons why we keep buying Lexus (the cars are pretty good too). Thanks!
10/19/2022
Mirela D. VERIFIED CUSTOMER
Great customer service !
10/19/2022
Richard N. VERIFIED CUSTOMER
The only issue I had, was that I was told last Thursday that the antenna Mast that needed to be replaced was in stock. That turned out not to be the case and my car had to be kept overnight. Being retired, that didn't really make a difference to me, other than having to make an extra trip.