Joshua was extremely helpful and a pleasure to work with. It’s frustrating to have car issues and he was so friendly and helpful and made it a very positive experience. I sometimes go to the dealership on the east side of Cleveland but I am going to use metro Lexus more frequently because of Joshua. I hope that he receives some sort of accommodation or acknowledgment as a result of this review. I give him five stars. Thank you, Elizabeth S
4/29/2023
Loraine H. VERIFIED CUSTOMER
Unfortunately in replacing the steering mechanism, our dashboard was cracked. But what is even more concerning, no mention was made when we picked up the car today. When we pointed out the issue to Dan Booth, he took a photograph and promised to get back to us on Monday. He is aware of our distress.
4/29/2023
Terry R. VERIFIED CUSTOMER
Jeff is always professional and a pleasure to deal with.
A 5 star guy…give him a raise!!
4/29/2023
Peter H. VERIFIED CUSTOMER
Thorough service
4/29/2023
Mary M. VERIFIED CUSTOMER
Last several visits service time has exceeded estimated wait time by
30 - 60 minutes. Very frustrating.
4/29/2023
Emile Z. VERIFIED CUSTOMER
No more questions. Jeff Miller is at the top of Service management. You are a fool if you ever let him go…
Pay rise should be considered…
4/29/2023
Kimberly K. VERIFIED CUSTOMER
The service department was amazing!!
4/29/2023
Linda P. VERIFIED CUSTOMER
Greg was polite, informative and had vitality while speaking clearly and loudly with my hearing impaired husband. We had so telephone tag issues but all was done well and we feel confident our mechanical issues are resolved by Greg and the Lexus team!
4/28/2023
Regina H. VERIFIED CUSTOMER
Excellent Service
4/28/2023
Mary S. VERIFIED CUSTOMER
I attempted to call the service department 4 times. The first time I was asked who the service tech was and I did not know because my wife got the text about what was done with our car. The woman on the line said “I am sorry I am not authorized to transfer you to service. The next call I made went to a salesman. I asked him to transfer me to the service department and give me the direct number. He transferred me and it rang and no one answered after about 2 minutes. I then called the direct number provided by the Salesman and it was a wrong number.
My wife and I are looking for a new car and we did meet with a salesman the day before all this happened with the service department. We “were “ looking at a Rx350 at a total sales price of $60,000. After this experience, I am not sure I want to do business with Metro Lexus. PS : we have owned 5 Lexus vehicles and I believe we purchased 2 or 3 of them from Metro.
4/28/2023
Deborah B. VERIFIED CUSTOMER
Jeff always goes above and beyond!
4/28/2023
Perry E. VERIFIED CUSTOMER
Jeffrey,is an asset to Metro Lexus. He's a knowledgeable service advisor. He was truful with me for not doing an unnecessary alignment because I needed parts replaced before preforming the alignment.
4/28/2023
Dennis P. VERIFIED CUSTOMER
Great service from top to bottom.
4/28/2023
Jeanne R. VERIFIED CUSTOMER
My RX350 was serviced in the time that I was told and washed and cleaned. Great customer service!
4/28/2023
Jean W. VERIFIED CUSTOMER
Cordis was great to work with. Very knowledgeable and helpful.